Client Experience & Front Desk Coordinator

Job Description

Job Description

Client Experience & Front Desk Coordinator

Location: Downtown Houston, TX
Schedule: Full-Time, On-Site | Approximately 39.5 hours per week
Compensation: $47,000–$57,000 + Bonus
Benefits: Exceptional Health & Retirement Benefits

About the Opportunity

A highly respected, sophisticated financial services firm in Downtown Houston is seeking a polished Client Experience & Front Desk Coordinator to serve as the first and last point of contact for the firm's clients.

This is much more than a traditional receptionist position. The successful candidate will interact regularly with high-net-worth and ultra-high-net-worth clients , senior leadership, and other important visitors.

You will be responsible for creating a warm, professional, and memorable experience from the moment a client walks through the door until they leave.

The firm offers an exceptional work environment, strong work-life balance, and outstanding benefits—including retirement contributions that are among the strongest we have seen in the market.

What You'll Do

• Serve as the primary point of contact for clients, guests, and visitors entering the office.
• Create a welcoming, polished, and professional client experience at every interaction.
• Greet clients personally and anticipate their needs throughout their visit.
• Offer and coordinate refreshments, including water, coffee, and snacks.
• Notify appropriate team members of client arrivals and assist with meeting coordination.
• Answer and direct incoming calls with a warm, professional, and highly polished manner.
• Manage the reception area and ensure it consistently reflects the firm's high standards.
• Handle mail, deliveries, conference room scheduling, and other traditional front desk responsibilities.
• Assist with light administrative and office support projects as needed.
• Interact professionally with senior leadership and other members of management.
• Maintain a high level of confidentiality and discretion.
• Help ensure clients have a positive experience from arrival through departure.

What We're Looking For

This position is ideal for someone who takes genuine pride in hospitality, professionalism, presentation, and service.

The successful candidate will have:

• Excellent verbal and written communication skills.
• A polished, professional presence and exceptional interpersonal skills.
• A naturally warm, pleasant, and welcoming personality.
• The ability to interact comfortably with affluent and sophisticated clientele.
• Outstanding telephone etiquette and customer service skills.
• Exceptional reliability and dependability.
• Strong attention to detail and the ability to anticipate what clients and executives may need.
• The maturity and discretion to work in a highly visible role within a professional financial services environment.
• The ability to dress in professional business attire every day.
• A positive, team-oriented attitude and willingness to assist wherever needed.
• Previous experience in a high-end professional services, financial services, luxury hospitality, private club, law firm, wealth management, or similarly polished environment is highly valued.

Important Requirements

• Must currently live in the Greater Houston area .
• Must be comfortable working fully on-site in Downtown Houston .
• Must be available to work a full-time schedule of approximately 39.5 hours per week.
• Must be authorized to work in the United States without current or future sponsorship .

Why Consider This Opportunity?

This is an excellent opportunity for someone who wants to build a long-term career with a sophisticated and highly regarded organization.

The firm offers:

• $47,000–$57,000 base salary + bonus
• Exceptional health and insurance benefits
• Outstanding retirement contributions
• Excellent work-life balance
• Approximately 39.5-hour workweeks
• A professional, collaborative work environment
• High visibility with senior leadership
• A role where your professionalism and client service directly contribute to the firm's success

If you are polished, personable, highly dependable, and take pride in providing an exceptional client experience, this could be an outstanding long-term opportunity.