Retail Lead

Retail Lead Reports To: Store Manager FLSA: Exempt Department: Retail Operations Location: MO Pay Range: $41,600.00 annual salary Position Summary The Retail Lead plays a key role in supporting the day-to-day operations of Mint Cannabis’ dispensary. This position serves as the go-to resource for team members on the floor — ensuring compliance, maintaining flow, driving customer satisfaction, and assisting with leadership responsibilities. If you’re a natural leader with a passion for cannabis, people, and positive vibes, this role was made for you. Responsibilities Support daily dispensary operations, including opening and closing procedures. Lead by example on the sales floor — greeting guests, answering questions, and verifying allotments. Train, coach, and inspire Budtenders to deliver top-tier service and product knowledge. Ensure accurate inventory management, compliance documentation, and display presentation. Handle customer escalations with professionalism, empathy, and composure. Operate the POS system, assist with cash handling, and maintain financial accuracy. Communicate effectively with management to ensure smooth operations and goal alignment. Uphold all company policies, procedures, and state cannabis regulations. Qualifications 1+ year of experience in cannabis, retail, or customer service. 1+ year of leadership experience preferred. Strong communication, training, and conflict-resolution skills. Working knowledge of cannabis products, brands, and compliance guidelines. Dependable, punctual, and adaptable to changing priorities. Must be at least 21 years of age. Must be eligible to obtain and maintain a Facility Agent Card per Missouri state law. Ability to lift up to 50 lbs and stand for extended periods. Reliable transportation and valid government-issued ID. Ability to pass a background check and fingerprint clearance. Physical Requirements Standing, walking, and interacting with guests for extended periods. Lifting, carrying, and moving product up to 50 lbs. Manual dexterity and visual acuity for product handling and transactions. Work Environment Fast-paced, customer-facing retail environment. Frequent interaction with guests and team members in a regulated setting. PPE and safety protocols as required by state and company standards. Why You’ll Love Mint Cannabis A work culture that’s welcoming, passionate, and built on good vibes. Opportunities for growth as we expand into new markets. Discounts on products and merch. Health, dental, and vision benefits (for eligible roles). Paid time off to relax, recharge, and take care of you. A chance to be part of something amazing Equal Opportunity Employer Statement Mint Cannabis is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Mint Cannabis