Back of House Shift Manager

Back of House Shift Manager

The Back of House Shift Manager is responsible to run the kitchen area of the restaurant, treating it like it is his/her own, with a focus on stewardship and daily improvement for himself/herself as well as the team. The BOH Shift Manager may be responsible for opening, closing, or working any shifts between such but is ultimately the driver of the shift to ensure the best possible guest experience. A Shift leader coaches, encourages, holds accountabilities, communicates goals and performance in regards to such goals, and helps breed a culture of positivity and high-performance. Scheduled shifts are between the hours of 5am-4pm or 2pm-close Monday-Saturday. Must be 18+. Wage will be adjusted for limited availability.

Shift Managers have responsibilities for the restaurant's operations, including but not limited to: opening/closing the restaurant, specific continuous improvement projects within the heart of house, overseeing team members' performance and holding the team accountable for results, identifying where "bottlenecks" exist and reassigning team members to increase flow and heighten the guest experience, etc..

Position Type: Full-time

Our Benefits Include:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Free College - Chick-fil-A Laurens Rd. and Haywood Rd. is a proud partner of Point University. Team members are eligible for tuition-free college through Point's 100% online platform for Associate's, Bachelor's, and Master's degrees. Earn your degree while you build your resume with us!
• Health Insurance - Chick-fil-A Laurens Rd. and Haywood Rd. does provide access to health insurance.
• Gym Membership - Got fitness goals or just wanting to get active? We will reimburse you for your gym membership each month up to a certain dollar amount!
• 401K Matching - Future financial freedom is possible with 401K matching!
• Paid Time Off - Time with family and friends matters. Enjoy two weeks of Paid Time off per year!

Shift Manager Responsibilities:

• Lead with an attitude of integrity, humility, and service, one of empowering others and working for the best interest of the team members and guests.
• Be a leader and driver of Chick-fil-A's Business Vision and Strategy
• Evaluate the safety and quality of products produced throughout each shift, record all results, and make adjustments to ensure all food and beverages meet Chick-fil-A's standards including food taste, temperature, and portion size.
• Execute Ecosure and Health department standards for serving safe food, and coach the team into knowledge of 3rd party evaluations.
• Oversee and coach the team to complete AHA and lean chicken processes correctly.
• Own responsibility for food waste: Track wasted product, investigate areas of opportunity to improve, and implement procedures to decrease overall food waste. Coach the team into knowledge of food waste impact on the business.
• Ensure a top-of-mind mentality for Our Purpose "To glorify God by being a faithful steward of all that is entrusted to us" and "To have a positive influence on all who come in contact with Chick-fil-A."
• Know our Operating System: an organizing framework that connects how we think, plan, and act to direct the entire business
• Brand Strategy-driver
• Always leave your area, and the restaurant as a whole, better than you found it and require others to do the same remembering – and reminding others when necessary – that we are a team
• Combine critical thinking and practical leadership to create a culture of innovations
• Contribute to the team environment within our leadership structure: problem solve, contribute to the group, and invest in the overall success of our business
• Always think of ways to reach the next level having the "We're good but what can we do to be great?" mindset, teaching others within the restaurant to think the same way via coaching conversations
• Enthusiastically and passionately lead the team

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

We look forward to having you join our team!