Teller I,II,III (Santee)

divh2Job Opportunity At California Coast Credit Union/h2pCalifornia Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities./ppWe offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to whats important to our valued employees. Our workplace Wellness Program provides opportunities for health, wellness and fun as does our Employee Activity Program. We boast of our employee friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family!/ppIf you share the same interests and passions and possess the right credentials, then read on to find out more:/ph3Job Objective/h3pThis position is accountable for providing exceptional service with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit unions policies, procedures and quality service standards./ph3Supervisory Responsibilities/h3pThis position reports directly to the Branch Supervisor or Assistant Branch Manager. No employees report directly to this position./ph3Nature Scope/h3pProcesses member transactions. Performs account file maintenance and handles member issues./ppIdentifies cross-selling opportunities, referring members to Personal Financial Representatives./ppMeets/exceeds established monthly/annual sales and service goals./ppMaintains a thorough knowledge of all products and services, policies and procedures./ppFollows quality service standards to ensure exceptional quality service is provided./ppEnsures compliance with daily cash drawer balancing and limits./ppIdentifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union./ppMay serve as back-up to Personal Financial Assistant./ppAssists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned./ppShared Branches - Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards and restrictions, and boundaries for promoting products and service to guest-members./ppPerforms other relevant duties as required./ph3Education, Skills, Abilities/h3pThe Eight Superpowers/pp1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things./pp2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence./pp3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond./pp4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles./pp5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships./pp6. Applies creative problem-solving to provide clarity, handle resources under ones control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers./pp7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the companys success./pp8. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities./ppOther Education, Skills, and Abilities/ppA high school diploma or equivalent is desired./ppTeller I: Previous sales, member service, and cash handling experience in a financial institution is preferred/ppTeller II: 1 year experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling/ppTeller III: 3 years experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling/ppExcellent communication skills; sound judgment and attention to detail./ppPrevious experience with Microsoft Windows applications is preferred./ppAbility to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism./ppOccasional Saturday, Sunday and evening shifts may be required to accommodate branch, Business Development and Community Relations functions./ppAbility to operate standard business machines such as computer, printer, fax, copier and telephonic devices./ph3Major Responsibilities/h3pProcess member transactions and requests accurately and timely./ppGreet members with a friendly, outgoing and positive demeanor./ppEnsure sales and service goals are met./ppRefer members to appropriate staff for sales opportunities./ppAdhere to cash, key and dual control policies and procedures./ppAdhere to security and robbery procedures./ppComplies with all other policies and procedures./ph3Physical Requirements/h3pAbility to tolerate long periods of standing with occasional walking/sitting./ppAbility to use keyboard, mouse and other peripherals./ph3Environmental Conditions/h3pWork is primarily performed within an office setting. Subject to standard background noise found in an office environment./ppNote: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion./ppCalifornia Coast Credit Union is an Equal Opportunity Employer./ppSalary Ranges (Hourly):/ppTeller I: $19.0000 - $21.0516/ppTeller II: $20.0000 - $23.1253/ppTeller III: $21.0000-$25.9562/p/div