IT Specialist

Salary : $44,158.40 Annually
Location : TWU IT Dept-Texarkana, TX
Job Type: IT Specialist
Job Number: 00583
Department: Information Technology
Opening Date: 07/17/2026
Closing Date: Continuous

GENERAL PURPOSE

This position supports all aspects of user-facing technology for city employees. This position requires the technician to follow the scheduled daily job assignments. The technician must have good communications and have direct communications with the end users throughout the city. The IT Specialist will be required to travel on-site throughout the city and county. The IT Specialist will work under the supervision of the IT Specialist II - Team Lead and will immediately inform the IT Specialist II - Team Lead, or their designee, of all computer related problems/issues.
SUPERVISION RECEIVED

Work is performed under the general direction of the IT Specialist II - Team Lead and the Senior Systems Administrator.
SUPERVISION EXERCISED

This is a non-supervisory position
SAFETY SENSITIVE DESIGNATION

This position is designed as a safety sensitive position and is subject to random drug screening.


The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Troubleshoots incoming technical issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; monitors the status to ensure a timely resolution.
• Complete updates to computer systems; completes and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software.
• Provides routine technical assistance and troubleshooting software and hardware problems, as well as problems involving computers, phones, printers, and all other technology used in municipal government; recognizes and escalates difficult problems to a higher level of support.
• Assigns logons and rights, print queues, and directory structures; resets passwords; creates departmental groups; and runs security software.
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.

1. Maintains inventory of information technology assets.
2. Common examples of technology supported include but are not limited to:
3. Windows operating systems
4. Microsoft 365 ecosystem
5. Active Directory
6. DNS/DHCP/DFS
7. Endpoint Protection and Response
8. Utility Billing Software
9. SCADA systems
10. GIS software
11. AutoCAD
12. Work Order Systems/Asset Management Systems
13. Financial systems
14. iPad/MDM
15. Computer and printer hardware

Education and Experience:

• High school diploma or GED
• 20 college hours in computer related subjects or an equivalent combination of college hours, technical school, and continuing education programs. Any equivalent combination of education, certification, training, and workplace experience which provides the required knowledge, skills, and abilities may be considered.
• 2 years of Information Technology support and computer repair.

Necessary Knowledge, Skills, and Abilities:

• Troubleshooting hardware and software components of computers
• Troubleshooting TCP/IP and network issues
• Install/upgrade software packages
• Supporting end users remotely and on site
• Assist other members of the IT department when called upon
• All other duties as assigned

SPECIAL REQUIREMENTS

Must have valid driver's license in state of residence, and insurance on personal vehicle for use on official business.
This position is required to pass background checks from both Texas and Arkansas state agencies, as well as Federal agencies with an additional requirement to maintain security clearance as required by agencies associated with and working for the Cities of Texarkana

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
Be able to assist the Infrastructure Team with field work in an austere environment as needed.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet, though exposure to loud noises may be experienced.
The City of Texarkana, Texas provides three weeks of paid vacation and three weeks of paid sick leave per year as well as 13 paid holidays per year.
Retirement benefits are through the Texas Municipal Retirement System with the City contributing at a rate of 2 to 1 and the employee contributing 7% each paycheck to TMRS. Employees are vested after five years and may retire after either twenty years of service at any age or at age 60 as long as they are vested.
Retirement benefits for the Fire Department are paid through the Firemen's Relief and Pension Fund and employees are eligible to retire after twenty years of employment.
A voluntary 457 deferred compensation program through MissionSquare is also offered to all City employees.
The City of Texarkana, Texas provides health, dental, and vision insurance to its employees at a minimal cost. Life insurance equal to one times your annual salary is offered at no cost to the employee with supplemental life and dependent life insurance also available but is paid by the employee. Insurance becomes effective the first of the month following thirty days of employment.
01


A technician is tasked with upgrading the RAM in a high-end server. Which of the following RAM types would be most appropriate for a system requiring error correction for data integrity?

• Buffered
• Non-parity
• SODIMM
• ECC

02


What is an industry standard protection from static discharge?

• Using a grounding strap when working on a computer or piece of electronics
• Standing on carpet to ensure no static discharge
• Using a maintenance docking station when working on a computer
• Unplugging a computer from power

03


An IT technician needs to connect a workstation to a wired network. Which of the following tools should be used to attach an RJ-45 connector to a UTP cable?

• Punchdown tool
• Crimper
• Loopback plug
• Multimeter

04


Which of the following is the most likely cause of a "No boot device found" error message during POST?

• Faulty RAM modules
• An overheated CPU
• Incorrect GPU drivers
• A disconnected or failing SSD or M.2 drive

05


A user reports that their Windows 11 computer is running slowly. A technician wants to see which applications are consuming the most CPU and memory in real-time. Which tool is most appropriate?

• Dis Management
• Event Viewer
• Devine Manager
• Task Manager

06


Which command-line utility can a technician use on a Windows system to verify the path a packet takes to reach a remote destination?

• Tracert
• Ipconfig
• Ping
• Nslookup

07


What is the name of the tool that is used in Windows administration to manage user account permissions?

• Active Director Group Federation Services
• Active Directory Certificate Services
• Group Policy Management
• Active Directory Users and Computers and/or Entra Identity

08


What is the primary purpose of a 'Safe Mode' boot in macOS or Windows?

• To increase the speed of the processor for gaming
• To automatically delete all viruses from the system
• To start the OS with a minimal set of drivers and services for troubleshooting
• To bypass the user login password

09


In the context of folder permissions, which of the following is true regarding 'Inheritance' in a Windows NTFS file system?

• Deny permissions are always overridden by Allow permissions
• Files and subfolders automatically receive the permissions of their parent folder by default
• Permissions must be manually assigned to every individual file
• Inheritance only applies to the Administrator account

10


A technician is troubleshooting a computer that shuts down unexpectedly after 10 minutes of use. Upon inspection, the technician notices a thick layer of dust on the heat sink fins. Which of the following is the most likely reason for the shutdowns?

• Thermal throttling and emergency shutdown
• Hard drive fragmentation
• Power supply unit (PSU) overload
• CMOS battery failure

Required Question