Sales Support Representative

Sales Support Representative

CDI's CORE VALUES

FAST – Respond quickly

EASY – Don't complicate things

FUN – Be a great day maker

COMMUNITY – Share your time, treasure, and talents with each other and the world

GROWTH – Committed to being better tomorrow than we are today

Job title: Sales Support Representative

Primary Work Location: In office Monday-Friday, Rock Hill, SC

Division/Department: Sales

Supervisor: Sales Manager / Plant Manager

Salary - Exempt

In Office: Monday - Friday

Position Summary: CDI Custom Curb Adapters is seeking a highly organized, responsive, and customer-focused Sales Support Representative to support our Regional Sales Representatives and help drive a seamless customer experience from quote through delivery. This position serves as a key connection point between Sales, Customers, Engineering, Production, and Logistics. The Sales Support Representative will help keep orders moving, ensure information is accurate, prepare and develop customer quotes, and provide the administrative, technical, and logistical support needed for our sales team to be successful.

The ideal candidate will have strong attention to detail and the ability to interpret customer requirements, drawings, measurements, equipment information, and other technical details necessary to develop accurate quotes. Experience with estimating, quoting, engineering, drafting, HVAC equipment, sheet metal, or manufacturing is highly preferred.

Essential Duties and Responsibilities:

Sales & Quoting Support

• Process and manage incoming customer orders for the assigned plant and sales territory.
• Prepare accurate customer quotes based on provided specifications, measurements, drawings, equipment information, and project requirements.
• Review customer requests to identify the products, materials, dimensions, configurations, and other information required to develop an accurate quote.
• Work with Regional Sales Representatives, Engineering, Production, and other internal teams to gather information needed for complex or non-standard quotes.
• Review drawings, equipment schedules, specifications, and other technical documents to determine quoting requirements.
• Identify missing, conflicting, or unclear information before a quote is released to the customer.
• Calculate pricing based on CDI products, materials, labor, production requirements, freight, and other applicable costs.
• Generate, track, revise, and follow up on sales quotes, proposals, and bids.
• Convert approved quotes into accurate customer orders while ensuring all quoted specifications and requirements are carried through to order entry.
• Maintain accurate records of quotes, revisions, pricing, and customer requirements within CDI's CRM and management systems.
• Recognize when a quote requires additional engineering review or approval and coordinate with the appropriate CDI team member.
• Assist Regional Sales Representatives with pricing, quoting, order entry, customer follow-up, and technical information.

Technical & Engineering Support

• Develop a working knowledge of CDI Custom Curb Adapter products, manufacturing capabilities, materials, and production processes.
• Read and interpret basic engineering drawings, mechanical drawings, equipment schedules, dimensions, and specifications.
• Review HVAC equipment information to help determine appropriate curb adapter requirements.
• Understand basic dimensions, measurements, elevations, openings, transitions, and other information used in curb adapter quoting.
• Use customer-provided information, field measurements, drawings, and equipment data to support accurate quoting.
• Communicate technical requirements clearly to Engineering, Production, Sales, and customers.
• Assist in identifying potential manufacturing or installation concerns during the quoting process.
• Escalate complex engineering or design questions to the appropriate Engineering or leadership team member.
• Maintain accuracy and attention to detail when working with dimensions, measurements, specifications, and pricing.

Customer Support

• Serve as a primary internal point of contact for customer questions regarding: Quotes, Order status, Product availability, Manufacturing timelines, Shipping and delivery, Tracking information, Documentation and submittals.
• Provide timely, professional, and solution-focused communication to customers.
• Follow up on open customer requests and ensure commitments are completed.
• Help create a positive customer experience by being responsive, accurate, and easy to work with.

Production & Logistics Coordination

• Coordinate with the Plant Production Manager and Logistics Coordinator to ensure production and shipping schedules align with customer commitments.
• Communicate changes to customer orders, priorities, and delivery requirements to the appropriate internal teams.
• Monitor orders through the production and shipping process and proactively identify potential delays.
• Escalate issues that could impact customer commitments or sales opportunities.

Sales Administration & Documentation

• Maintain accurate customer records, order history, sales pipeline information, quote history, and other required data within CDI's CRM and management systems.
• Prepare product submittals, sales packets, technical documentation, and other materials for customers and prospects.
• Process and track product sample requests, including coordinating preparation and shipment.
• Maintain organized and accurate sales and quoting documentation.
• Assist with revisions to quotes and customer documentation as project requirements change.

Reporting & Performance Support

• Assist with weekly and monthly sales reporting for the assigned plant and territory.
• Compile sales activity, quote activity, order volume, quote-to-order conversion, and other performance metrics as requested.
• Support Regional Sales Representatives with information needed for customer meetings, sales planning, and follow-up.
• Help identify recurring customer or quoting issues and recommend opportunities for improvement.

Requirements

Education: College degree or engineering/technical trade school education preferred, but not required. Relevant experience and demonstrated technical skills may be considered in lieu of formal education.

• 2+ years of experience in sales support, customer service, estimating, quoting, order management, engineering support, drafting, manufacturing, or a related role preferred.
• Prior experience preparing quotes, estimates, or proposals is strongly preferred.
• Experience interpreting engineering or mechanical drawings is strongly preferred.
• Experience with HVAC equipment, sheet metal, curb adapters, construction, manufacturing, or related industries is a plus.
• Experience using CRM, ERP, quoting, estimating, CAD, or order-entry systems preferred.
• Experience working with dimensions, measurements, specifications, material requirements, or manufacturing processes is highly desirable.
• Strong understanding of quoting and estimating principles.
• Ability to accurately interpret customer requirements and technical information.
• Ability to read and understand basic engineering, mechanical, HVAC, or fabrication drawings.
• Strong mathematical and analytical skills with the ability to work accurately with dimensions, quantities, pricing, and measurements.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional, patient demeanor.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively across Sales, Engineering, Production, Logistics, and Leadership.
• Ability to take ownership of tasks and follow them through to completion.
• Comfortable working in a fast-paced manufacturing environment.
• Ability to learn CDI products, processes, HVAC equipment, and industry terminology.
• Proficient with Microsoft Office and comfortable learning new software and technology.
• Ability to lift up to 25 pounds occasionally.

What are we looking for

We are looking for someone who can sell through support, think technically, and own the details.

This person should be comfortable taking a customer request and working through the details needed to produce an accurate quote. You don't have to be a full-time engineer, but you should be comfortable with measurements, drawings, specifications, HVAC equipment information, and manufacturing concepts.

You see a problem, communicate it, and help solve it. You don't simply enter an order—you understand what you're quoting, why you're quoting it, and what information Production and Engineering need to build