IT Specialist I

IT Specialist ILocation: Salt Lake City, UTDepartment: Management Information Systems (MIS)Travel: Required (seasonal, multi-state)About Challenger SchoolChallenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented technology systems to support classrooms, staff, and students across multiple states.About the RoleThe IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices.This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment.Key Responsibilities*End-User & Help Desk Support- Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access- Support staff and faculty with both routine and complex technical issues via written and verbal communication- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner- Escalate issues appropriately and document resolutions*Systems & Desktop Management- Install, configure, and maintain Windows desktop and server operating systems- Assist with application deployment, updates, and configuration- Support disk imaging operations and desktop configuration standards- Perform workstation provisioning, replacement, and decommissioning*Campus & Field Support- Design, coordinate, and install computer labs and staff workstations- Install and maintain peripherals, mobile devices, and phones- Respond to assigned hardware trouble tickets and coordinate vendor repairs- Support technology refresh projects across campuses*Cabling & Physical Infrastructure- Install and maintain voice and data cabling- Use wire termination and testing tools- Perform basic rack installation, cable management, and equipment mounting*Documentation & Standards- Create and maintain standard operating procedures (SOPs)- Document system configurations and support processes- Follow established MIS standards and contribute to continuous improvement*Travel & Schedule Expectations- Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas- Approximately 3–4 months of travel per year, with heavier travel during summer- Mileage and per diem reimbursement provided- After-hours and weekend work required as part of assigned responsibilitiesRequired Qualifications- Technical training or equivalent experience (A+ or similar)- Experience supporting Windows desktop environments- Working knowledge of Microsoft Office 365- Understanding of basic networking concepts and troubleshooting- Strong problem-solving, documentation, and communication skills- Valid driver's license and ability to travelPreferred Qualifications- Experience with disk imaging, endpoint management, or MDM tools- Experience in education, nonprofit, or multi-site environments- Familiarity with ticketing systems and asset management toolsPhysical Requirements- Ability to move freely in school and office environments- Ability to lift and move IT equipment (up to approximately 40 lbs)- Comfort working in classrooms, wiring closets, and equipment rooms