Engagement Lead - Product and Strategy

Industry: AI Startup Company Role: Engagement Lead – Product and Strategy Salary: $180,000 - $240,000/annually Location: New York City (on-site 5 days a week) About the role: Our client, a fast-growing AI company, is looking for an Engagement Lead to support the rollout and adoption of new, evolving platform capabilities. This role focuses on guiding customers from early implementation through successful, stable usage while partnering closely with internal teams to ensure solutions meet real-world needs. This is a cross?functional role with significant ownership, working across product, engineering, and client-facing teams. You’ll play a central role in aligning stakeholders, navigating ambiguity, and helping define how complex implementations are delivered as the business continues to grow. Responsibilities: Lead deployments from handoff through launch and early adoption, helping ensure projects stay on track and meet agreed?upon outcomes. Support later-stage sales and onboarding efforts by contributing to discovery, scoping, and transition planning. Work with customers to clarify objectives, define workflows, outline success metrics, and guide tradeoff decisions. Coordinate timelines, dependencies, and stakeholders across multiple teams while maintaining clear communication and momentum. Collaborate with internal partners to drive configuration, readiness, and enablement activities. Share customer insights and implementation learnings with product and engineering to inform ongoing improvements. Help document best practices, templates, and repeatable approaches that improve efficiency and consistency over time. Requirements: 4–8 years of experience in consulting, strategy, product, operations, or client-facing roles in fast-paced high-growth tech environments Experience managing complex projects with multiple stakeholders end-to-end Strong communication skills and the ability to build trust with both customers and internal partners Comfort operating in ambiguous situations and adapting as priorities evolve Analytical and detail-oriented, with the ability to think creatively about solutions Technical curiosity or background that supports working closely with product and engineering teams Willingness to travel periodically and work primarily in person Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.