Shipping Retail Sales Associate UPS Store

Job Description

Job Description

We are looking for a UPS Store experienced Sales Associate, result-driven. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products & Services and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve sales goals on a monthly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products & Services offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Skills

• Proven work experience as a Shipping Retail Sales associate, Sales representative or similar role. Preferably with UPS or similar (Fedex, DHL, USPS,...etc)
• Basic understanding of sales principles and customer service practices
• Proficiency in English. (Spanish is a great plus but not a must)
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions and quick typing.
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree or higher would be a plus

Contract Length:

• More than 1 year

Contract Renewal:

• Likely

Hours per week:

• 20-39

Paid Training:

• Yes

Management:

• Owner & Store Manager

Work Remotely

• No

UPS Store - Downtown Manhattan - Shipping, Packing, Printing, Mailbox, Copying, Fax, Office Supply, Customer Service, MPOS

Company Description

UPS Store - Downtown Manhattan - Shipping, Packing, Printing, Mailbox, Copying, Fax, Office Supply, Customer Service, MPOS