Smoothie King Shift Lead (Team Captain) - Opening
$15.5 - $19.5 per hourSmoothie King
Overview Pay:
$15.50 - $19.50 / hr including tips Quarterly incentive bonus Are you...
$15.50 - $19.50 / hr including tips Quarterly incentive bonus Are you...
- A smoothie fan?
- At least 18 or older?
- Tired of working in fast food and smelling like grease?
- Looking for a purpose and not just a job?
- Love meeting new people?
- Serve as the team leader during shifts, setting the pace and standards for the team.
- Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift.
- Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations.
- Provide guidance, coaching, and support to Crew Members.
- Hold team members accountable for proper uniform and completion of daily checklist tasks.
- Ensure efficient use of labor hours while delivering excellent guest service.
- This may involve adjusting team member schedules, such as sending Crew Members home or enforcing breaks.
- Ensure all items are properly labeled and adhere to food safety standards.
- Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness.
- Assist team members at the POS with upselling, voiding, or refunding transactions.
- Ensure all guests receive excellent service and that their needs are met promptly.
- Handle guest complaints or issues effectively to ensure guest satisfaction.
- Demonstrate and promote the "Serve to Inspire" culture during shifts.
- Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance.
- "Think on their feet" and remain composed under pressure, effectively handling unexpected situations.
- Assign tasks to team members to ensure completion of the daily checklist.
- Encourage team members to meet or exceed goals and complete tasks efficiently.
- Lead by example in professionalism and work ethic.
- Fulfill cash handling and inventory reporting responsibilities with honesty.
- Maintain trust and confidentiality with sensitive information.
- Demonstrate a willingness to take on new tasks outside of their role.
- Seek feedback from the franchise owner or manager to improve performance.
- Minimum of 6 months of guest service experience in a restaurant or retail environment.
- Proven ability to lead and direct a team in a fast-paced environment.
- Prior leadership experience at work or school organizations is highly preferred.
- All essential functions required of a Crew Member.
- Ability to lead both by example and direction.
- Ability to manage shift operations, including staffing and scheduling adjustments.
- Strong problem-solving skills and the ability to remain composed under pressure.
- Day shift
- Weekend availability
- Tips
- Bonus pay
- Flexible schedule
- Employee discount
- Paid training
Vacancy posted 3 days ago
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