Customer Service Representative

Location: On-site in Chester, VAHourly Base Pay: $15.82/hr. plus potential bonus opportunities*Schedule: Flexible Limited-Service Full-Time schedules availableSite Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiterNight shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.Pay and BenefitsWe provide a competitive package designed to support your success both inside and outside work:Work/Life Balance Support: Flexible schedules that meet your lifestyle!Competitive Compensation:$15.82/hr. + 10% shift differential for evening shiftsPotential bonus opportunities may be available, subject to eligibility requirements*Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenienceComprehensive Insurance Coverage: Company paid, base employee Medical CoveragePaid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidaysFuture Planning: 401k with company matchCareer Growth: A supportive environment with career development and promotional opportunitiesMaximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount ProgramsMeaningful Work with Impact: No cold calling, sales, or collection calls required!*Eligibility requirements apply, ask your recruiter for more detailsEssential Duties and ResponsibilitiesProvides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).Calls are basic and routine.Uses computerized system for tracking, information gathering, and/or troubleshooting.Provides feedback when needed, provide input on call trends, processes, procedures, and training.May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responsesFollow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rulesUtilize standard technology such as telephone, e-mail, and web browser to perform job dutiesAssist caller(s) with filling out online applications and submitting electronically to plan provider for processingComplete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the callerRefer calls as required to CSR LeadMaintain up-to-date knowledge of client regulations and policiesReport problems that occur via the online system so they can be addressed by the appropriate partiesMinimum RequirementsHigh School diploma or equivalent with 6 months of customer service experience.Must be able to speak and read English clearly, professionally and fluently.Ability to work within established turnaround timesMust have excellent interpersonal skills and the ability to organize simultaneous tasksAbility to work as a member of a teamRegular and predictable attendance is requiredMust participate and certify in internal CCO training to begin this role.Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.May be required to work overtime and scheduled holidays.Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.Pay: $15.82 per hourBenefits:401(k)Flexible scheduleWork Location: In person #J-18808-Ljbffr