Mortgage Default Collections Specialist

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The Mortgage Default Collections Specialist will performs a variety of collection activities including collection calls and/or correspondence in a fast-paced goal oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer refunds, process and review account adjustments, and help resolve client discrepancies.

What You'll Do:

• Responsible for collection of medium to complex/difficult accounts and situations.
• Responsible for the research and resolution of escalated delinquent customers.
• Prepares justification packages to Management regarding the write-off or turnover to a Loss Mitigation for severely delinquent customers.
• Prepare weekly and monthly updates and status reports of outstanding delinquencies.
• Prepare and mail delinquent invoices to customers monthly, as needed.
• Knowledge of Accounts Receivable preferred.
• Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations.
• Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes.
• Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations.
• Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work.
• Proficient in time management.

What You'll Bring:

• High School diploma
• Typically requires 3-5 years of high-volume Commercial Collections experience.
• Business to Business Collections experience.
• Able to thrive on working in a fast-paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment.
• Strong computer skills including all applications in Microsoft Office.
• Excellent verbal and written skills.
• Strong attention to detail, goal oriented.
• Experience with Black Knight MSP & BitB preferred.

Job Type: Full-time

Pay: $15.18 - $26.41 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Remote