Client Relations Ambassador

Pay: $45,000.00 - $90,000.00 per year

Job description:

POSITION SUMMARY

The Client Relations Ambassador is the first voice, first smile, and first impression every client, showroom visitor, and potential partner experiences when they connect with Selective Remodeling, making this role foundational to both the company's client experience and its community growth strategy. This position blends genuine hospitality and client support with proactive relationship building and partnership outreach, giving the right person the opportunity to earn not just by showing up, but by creating measurable results through the connections they initiate and maintain. The Client Relations Ambassador works at the intersection of people and growth, supporting the sales team through seamless scheduling and CRM management while expanding Selective Remodeling's reach by opening doors with real estate professionals, community leaders, and local businesses that generate long-term referral and partnership opportunities.

ABOUT SELECTIVE REMODELING

Selective Remodeling is a Long Island-based home remodeling company built on a foundation of craftsmanship, integrity, and a genuine belief that transforming a home means transforming the lives of the people who live in it. Founded by Mike, whose father Angelo instilled in him a lifelong commitment to honesty, respect, and pride in workmanship, Selective Remodeling has grown into a purpose-driven team that treats every client like family and every project like a legacy worth building. Specializing in kitchen and bathroom remodeling, roofing, siding, windows, home renovations, outdoor living, and dormers and extensions, the company serves homeowners across Long Island with a client-first approach guided by their core values of teamwork, credibility, growth, intentionality, and results. Driven by a mission to transform homes and build people through purpose, Selective Remodeling is on a bold path to becoming the most trusted remodeling brand on Long Island.

SUCCESS LOOKS LIKE

• Every client who calls, walks in, or reaches out feels immediately welcomed, heard, and confident that they are in good hands, with consultations scheduled accurately and all relevant details captured in the CRM so the sales team is prepared and fully aligned before every meeting.
• Outreach to real estate offices, community organizations, and local businesses is consistent and professional, resulting in a growing pipeline of new relationship introductions, partnership meetings, and referral opportunities that contribute directly to Selective Remodeling's revenue growth.
• The showroom is always polished, welcoming, and client-ready, with every visitor greeted warmly, every product and finish selection documented clearly, and every in-person experience reflecting the craftsmanship and care that Selective Remodeling is known for.
• The Client Relations Ambassador is recognized by the team and the community as a reliable, professional, and energetic relationship builder who creates connections that last and generates measurable business results through the partnerships they initiate and maintain.
• Foundation Tier responsibilities are fully mastered with consistent performance, and advancement through Selective Remodeling's Maturity Growth Model is earned within a clear and tracked timeline that opens the path toward the Builder Tier and expanded leadership opportunity.

OBJECTIVES

• Serve as the first point of contact for all incoming client calls and showroom visits, answering promptly and professionally, listening carefully to each client's needs, goals, and concerns, and making every person feel genuinely heard, welcomed, and valued from the very first moment of contact.
• Schedule consultations for the sales team accurately and efficiently, capturing the client's full story, project goals, and key concerns during the initial conversation so that every meeting begins with trust, context, and a clear picture of what the client is trying to accomplish.
• Maintain the CRM with accurate, detailed, and timely notes after every client interaction, ensuring the sales team and assigned representatives always have the complete and current information they need to show up to every meeting prepared and aligned.
• Create a warm, professional, and inviting showroom experience for every visitor by offering genuine hospitality, guiding guests through the space, and ensuring the environment is always clean, organized, and reflective of Selective Remodeling's commitment to quality and care.
• Support design consultations by documenting all product selections, finish choices, and client preferences with precision, ensuring that every detail of the client's vision is captured clearly and communicated accurately to all relevant team members.
• Conduct proactive outreach to real estate agents, brokers, community organizations, neighborhood groups, and local businesses through phone, email, social media, and in-person networking, introducing Selective Remodeling and opening conversations that lead to partnership meetings, referrals, and long-term relationships.
• Support Selective Remodeling's Social Impact and Partnership efforts by setting up leadership for partner presentations, preparing meeting logistics, and following up consistently with contacts to ensure new relationships remain active, warm, and productive over time.
• Track and own the referral pipeline built through outreach activity, logging all partner-sourced leads accurately in the CRM and ensuring that every deal generated through relationships you initiate and maintain is captured and credited appropriately.
• Represent Selective Remodeling's brand, mission, and values with professionalism, warmth, and confidence in every interaction, whether answering a call, greeting a showroom visitor, or reaching out to a prospective community partner for the first time.
• Actively participate in Selective Remodeling's professional development programs, including the 10X Business Academy and Cardone University sales training, and apply new communication, influence, and relationship-building skills directly to daily responsibilities and growth toward the Builder Tier.
• Collaborate closely with the sales team and leadership by communicating client information, partnership developments, and relationship updates in a timely and organized manner, ensuring that nothing falls through the cracks and that the team is always working from accurate, current information.
• Manage schedules, follow-up tasks, and outreach activity with strong organizational discipline, maintaining a consistent rhythm of contact with both existing clients and prospective partners while keeping all records, notes, and next steps current and complete without requiring follow-up from leadership.

COMPETENCIES

• Hospitality and Client Care: Creates a genuinely warm and welcoming experience for every person who interacts with Selective Remodeling, going beyond basic courtesy to make clients and visitors feel respected, comfortable, and confident that they are being taken care of from the very first contact.
• Relationship Building and Community Outreach: Actively and consistently builds new connections with real estate professionals, community leaders, and local business owners, using phone outreach, messaging, networking, and in-person engagement to open doors that generate meaningful and long-lasting partnership opportunities.
• Communication: Communicates with clarity, warmth, and professionalism across every channel and audience, whether speaking with a prospective client on the phone, greeting a visitor in the showroom, sending a follow-up email to a community partner, or collaborating with the internal sales team.
• Active Listening: Captures the meaning behind every client conversation, not just the surface-level request, asking the right questions and reflecting back what was heard so that clients feel truly understood and the team receives the full context needed to serve them well.
• CRM Management and Organizational Detail: Maintains accurate, complete, and current records in the CRM after every interaction, treating data entry not as an administrative task but as a critical handoff that enables the entire sales and client experience team to perform at their best.
• Sales Support and Scheduling: Supports the sales team by scheduling consultations efficiently, capturing pre-meeting client context thoroughly, and ensuring every appointment is set up in a way that allows the sales rep to walk in prepared, confident, and aligned with the client's expectations.
• Professional Presence and Brand Representation: Carries themselves in a way that consistently reflects Selective Remodeling's brand, values, and reputation, projecting warmth, credibility, and confidence in every setting, from the showroom floor to a cold call with a prospective referral partner.
• Initiative and Self-Direction: Takes ownership of outreach activity and relationship development without waiting for direction, identifying new contacts to pursue, following up proactively, and consistently looking for the next connection or opportunity that adds value to the business.
• Follow-Through and Accountability: Completes every follow-up, closes every open loop, and delivers on every commitment made to clients and partners, building a reputation for reliability that makes people want to refer business and stay in relationship with Selective Remodeling.
• Multitasking and Prioritization: Manages the dual responsibilities of client relations and partnership outreach simultaneously, staying organized across multiple conversations, tasks, and follow-up timelines without losing quality or allowing anything to fall through the cracks.
• Collaboration and Team Orientation: Works in full alignment with the sales team, leadership, and support staff, sharing information freely, stepping in where needed, and contributing to a team culture where everyone rises together and client outcomes are always the shared priority.
• Growth Mindset: Approaches every day, every interaction, and every piece of feedback as an opportunity to improve, showing genuine enthusiasm for Selective Remodeling's training programs, advancement model, and the personal and professional growth that comes from doing this role at a high level.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; associate or bachelor's degree in communications, business, hospitality, or a related field preferred.
• Previous experience in a client-facing role such as customer service, reception, hospitality, sales support, or community outreach preferred; strong candidates without prior experience will be considered and trained.
• Experience with CRM platforms, scheduling tools, or office management software is a plus.
• Demonstrated ability to build relationships quickly, communicate professionally, and maintain a warm and welcoming presence across varied client and community interactions.
• Comfort with cold outreach, including phone calls, emails, and direct messaging to prospective partners and community contacts.
• Strong organizational skills with the ability to manage multiple responsibilities simultaneously without sacrificing accuracy or follow-through.
• Genuine interest in personal and professional growth, with openness to coaching, training, and structured development programs.

PHYSICAL REQUIREMENTS

• Must be able to stand and move throughout the showroom for extended periods while greeting visitors, supporting consultations, and maintaining the client experience environment.
• Must be able to sit and work at a desk or computer for extended periods while managing calls, CRM updates, scheduling, and outreach activity.
• Must be able to attend community networking events, real estate office visits, and local business engagements as part of the partnership outreach responsibilities of this role.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Selective Remodeling recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume!  For best consideration, include the job title and source where you found this position in the subject line of your email to View email address on recruitcrm.io. Already a Selective Remodeling candidate? Please connect directly with your recruiter to discuss this opportunity.

Work Location: In person