CUSTOMER SERVICE SUPERVISOR - STEVENS EQUIPMENT SUPPLY

Job Description

Job Description

COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts, and supplies to industries including Residential and Light Commercial Heating & Air Conditioning, Hospitality and Refrigeration. We are seeking a skilled individual for our HVAC Customer Service Supervisor position for our branch operations group located at our Eagan, MN branch. The CS Supervisor ensures customer service within the branch operates to company standards. Provides leadership, training and guidance among the CSRs and clerks at the branch in order to provide exceptional customer service and safe work practices.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there are immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities may include:

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

Knowledge and Skills:

• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations
• Support sales teams and inside account representatives as well as all branches if needed

Experience:

• 5+ years with customer service and supervisory experience

Education:

• High School diploma or GED equivalent

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

• Salary range $65,000.00 - $75,000.00 based on experience.
• The Company offers a comprehensive benefits package that begins day 1. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off.

#LIKWS

#IND123