Practice Assistant II

Site: Brigham and Women's Physicians Organization, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary

GENERAL SUMMARY:

Brigham and Women’s Advanced Primary Care Associates at South Huntington is an Internal Medicine practice that opened in August 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their healthcare team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-Centered Medical Home.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
• May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.
• Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.
• Assist with training and orienting staff as needed.
• Provide cross coverage as needed.
• Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.
• Assist with special projects as directed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Participate in process improvement groups.
• Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.
• Extended and/or weekend hours required.
• Assist co-workers in their duties (within the limitations of training and scope of practice).
• Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
• All other duties as prescribed.

Qualifications

QUALIFICATIONS:

• Minimum of High School diploma, GED or equivalent experience.
• Minimum 1 year applicable work experience required.
• Some additional training in office systems or other post high school education preferred.
• Ambulatory care experience a plus, but not required. Primary care experience a plus, but not required.

Additional Job Details (if applicable) Department: Brigham Family Care Associates, 1285 Beacon Street, Suite 101, Brookine Ma Schedule: Days, 20-hours, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Remote Type Onsite Work Location 1285 Beacon Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2410 Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.