Executive IT Support Technician

Job Description

Job Description

Executive IT Support Technician

Fort Lauderdale, FL (Full time/ Onsite)

Who We Are 

ICBD is a robust business incubator focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. 

ICBD manages a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose. 

Joining ICBD means you’ll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner. 

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the Financial Times “The Americas’ Fastest-Growing Companies 2026” list, following 2025’s No. 1 ranking. 

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence: 

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas. 

• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services. 

• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology. 

• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• The Christopher M. Barnett Family Foundation – The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children. 

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including: 

• Inc. 5000 – 25th Fastest-Growing Private Company in America (2025). 

• Financial Times – #5 on “The Americas’ Fastest Growing Companies.” 

• EY Entrepreneur Of The Year® U.S. Overall. 

• South Florida Business Journal’s Top 100 Companies. 

• Florida Trend Magazine’s 500 Most Influential Business Leaders. 

• Inc. Best in Business, Health Services.

About the Role

The Executive IT Support Technician provides comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and employees of the family office. This role encompasses IT and A/V support, smart home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. The ideal candidate will have strong technical acumen, excellent communication skills, and a proactive, solution-driven mindset. Additionally, this role requires a high level of discretion and confidentiality. The successful candidate must be acutely aware of the sensitive information they handle and committed to earning and maintaining the trust and confidence of the executive staff.

Requirements

The following are duties and responsibilities that the Executive IT Support Technician shall provide:

• Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
• Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
• Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

Benefits

• 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
• Generous 401(k) with up to 6% employer match
• 100% employer-paid maternity/paternity leave for up to 5 weeks
• EAP (unlimited counseling 24/7), BeyondMed (discounts on wellness and elective healthcare services), PerkSpot (discounts on top brands), Pet Insurance (Nationwide), and On the GoGa wellbeing hub

Closing Statement

ICBD is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ICBD participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.