Lead Retail Operations

Job Summary The Retail Supervisor is responsible for maintaining outstanding customer service, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure appropriate inventory levels. Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family and free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Job Specifications Starting Wage: $23.00/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: No The expected pay range is $23.00/hr - $26.88/hr. Individual compensation decisions are based on a variety of factors. Job Responsibilities Generate sales and demonstrate and maintain a professional standard of guest service Responsible for opening and closing store Evaluate sales trends and create methods for sales growth Manage retail and rental inventory control and meet or exceed inventory goals Enforce company cash handling policies and procedures, and other loss prevention policies Manage sales floor team and rental process Act as a mentor who can train and lead a sales team with effective communication Provide great customer service to all guests Ensure pricing is accurate and current including any and all promotions Stacks shelves, counters, or tables with merchandise Other duties as assigned Job Requirements Previous retail sales experience – required Previous snow sport industry experience – preferred Fluent communication in spoken and written English – required Maintain a working knowledge of products and trends within the industry Commitment to exceptional customer service Basic computer skills Ability to work a flexible schedule; including nights, holidays and weekends – required Must be able to lift up to 25 lbs Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. #J-18808-Ljbffr