Server - Sheraton

Job Description

Job Description

Serve up great food, great service, and unforgettable guest experiences. As a Server at Sheraton Duluth Hotel, you'll be at the heart of our dining experience—welcoming guests, delivering exceptional service, and creating memorable moments with every meal. If you're friendly, energetic, and thrive in a fast-paced environment, we'd love to have you on our team. Bartending experience is a plus!

Plus, enjoy benefits that go beyond the table:

• Discounted Marriott hotel room rates for personal travel
• Exclusive Friends & Family Marriott travel discounts
• Employer-paid life insurance
• Fully vested 401(k) company match program for team members age 21+

Bring your hospitality mindset and Spirit to Serve—we'll provide the opportunity to grow with a world-class brand.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Schedule: We are currently seeking part-time availability to include Saturday and Sunday 7:30 am-11:00 am and occasionally evening shifts 4:30-10 pm.

Pay: $11.41/hour + tips !

Essential Functions

• Serves multiple tables, as determined by management
• Understands Room Service, Club Lounge, Banquet and Restaurant’s food and beverage menu
• Takes and fills customer orders
• Upsells alcohol and food items
• Uses the computer to ring orders and guest checks
• Interacts with all guests in a friendly/fast manner
• Accepts different types of payments and makes accurate change
• Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
• Quickly clears and resets tables
• Checks identification of guests to ensure legal age to consume alcoholic beverages. Refuses to serve beverages in a polite manner to guests who are not of legal age
• If consuming alcoholic beverages, observes guest’s behavior, counts number of drinks served, and if the server feels they should not drive, offers
• Knows when to escalate situations for management intervention
• Completes other tasks and duties as assigned based on business needs

MINIMUM REQUIREMENTS

• Previous hotel/hospitality or related service industry experience is strongly preferred
• Must be at least 18 years of age
• Ability to communicate effectively and follow directions in a multi-lingual environment
• Must be able to pass required Alcohol service training
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates behind the bar and may be working in close proximity to co-workers
• The noise level in the work environment can be loud
• Hazards may include, but are not limited to, cuts, slipping, tripping and burns

PHYSICAL REQUIREMENTS

• Must be able to sit or stand in designated work area throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area
• Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
• Must be willing and able to wash hands frequently throughout the shift

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.