Field Service Technician

Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems. Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems. Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval. Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans. Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard. Insures that replacement parts are properly expedited to meet the needs of the customer. Insures that the terms and conditions of sale applied to service are met. Works closely with Davis-Standard sales force in developing sales leads for new equipment. Works on and completes administrative projects as directed. Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems. Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems. Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval. Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans. Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard. Insures that replacement parts are properly expedited to meet the needs of the customer. Insures that the terms and conditions of sale applied to service are met. Works closely with Davis-Standard sales force in developing sales leads for new equipment. Works on and completes administrative projects as directed. Qualifications And Experience Ability to travel, up to 100% of the time. 3-5 years of experience in the field, or related experience. High School or Technical school diploma Experience with Microsoft Excel, and ERP systems (Epicor preferred) Ability to troubleshoot extrusion systems #J-18808-Ljbffr