Program Manager

Job Description

Job Description

Program Manager - Health - Recuperative Care

Position works at Facility

The Program Manager is tasked with ensuring effective operations of NHF recuperative care facility. Direct reports include Housekeeping, Direct Care staff, Direct Care Supervisors during the coordinator’s absences.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Program Manager will:

• Oversee the quality of guest/patient services provided meet NHF standards by implementing and monitoring day-to-day operational systems and procedures in accordance with the company’s standards of operation; coordinate and assign daily routines and coverages of operation team, providing coaching and training when needed.

• Develop, implement, and consistently monitor health and safety measures including but not limited to, hazard communications, evacuation procedures, incident management.

• Collaborate with LVN Nursing Manager to properly dispose of medical waste.

• Coordinate with internal and external partners for special events held at the facility.

• Conducts weekly site safety inspections and coordinates with housekeeping to ensure necessary repairs are completed.

• Collaborates with interdisciplinary team to coordinate guest’s quality of care, ensure all staff supervise permissible to accurately utilized bed board application to determine census cap for operational planning (i.e.) room changes, meal planning etc.

• Collaborate with Director and Leadership of any pertinent information regarding the operations on a regular basis. Maintain, manage, and review department budget with Director.

• Flexibility to adapt to schedule changes and meet the on-call requirement to appropriately triage issues and provide solutions within program operations.

• Ensure that all direct reports execute immediate crisis intervention/emergency assistance to guests and/other staff members.

• Ensure all incident reports and/reporting, Emergency Action Plan (EAP) documentation are reviewed and meet compliance. Provide training as needed.

• Assist Director in developing and maintaining a system of education, in-services and training for all staff and people supported.

• Collaborate with Guest Leads or designee to complete weekly inventory for operations department.

• Complete and ensure all operational software is being utilized to complete daily tasks.

• Coordinate with Administrative assistant to ensure all supply orders are placed and received to include any issues with transportation.

• Create an environment of growth and development by delegating duties to the team, assign special projects as needed to operations staff, etc.

• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.

• Review and approve all timecards operations department, that includes but not limited to Housekeeping, Direct Guest Support Team, and Department Leads, in a timely matter. This includes making any timecard corrections, having all employees approve timecard prior to manager approval.

• Ensure that all operations staff members are compliant with CA labor laws such as breaks, lunch periods, not working off the clock, etc.

• Collaborate with People and Culture department on any issues or questions as needed. • Conduct monthly department meetings in collaboration with monthly staff meetings and/engagement.

• Conduct yearly performance appraisal, bi-monthly one-on-one supervision with direct reports.

• Conduct corrective actions plans as needed for staff, up to and including termination with the support of People and Culture. • Work in collaboration with community liaison/security guard to ensure safety of guests, staff, volunteers/interns, and visitors on the property. Work with approved Staffing agencies for temporary temp support. Must maintain clear communication with all agencies on performance and replacement.

• Trains staff in the use of security and surveillance systems.

• Observe department guidelines in conducting periodic review of the active staff and potential needs for training and or performance notices.

• Self-identify potentially unsafe systems/processes/situations and takes initiative to report to the Director.

• Complete and conduct additional tasks/duties as assigned to meet the needs of the facility, notwithstanding, primary responsibilities.

• Always follow NHF policies and procedures

• Bachelor's degree preferred.
• 4-5 years’ supervisory experience with demonstrated experience of coaching and mentoring staff in related field.
• Familiarity working with LAHSA regulations.
• Knowledge of OSHA regulations preferred but not required.
• Current BLS certification strongly preferred but not required.
• Prior working experience in residential treatment facility, mental health facility, substance abuse treatment center, or homeless shelter preferred. • Excellent verbal/written communication skills required.
• Must have the ability to multi-task, problem solve, meet deadlines, follow through, and manage a team in a fast-paced environment.
• Ability to communicate effectively with all levels of staff, guests, and visitors.

Physical Requirements

The duties as described will required frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some guest care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication