Telecom Sales Manager

Job Description

Job Description

Who We Are

Smart City Telecom is Central Florida's trusted hometown telecommunications provider. Since 1969, we have been personally serving and seamlessly connecting our neighbors and businesses with the world. With decades of experience delivering fast, reliable fiber internet, hosted voice, and managed services, we have grown alongside the communities we serve while staying true to the values that got us started. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

About the Role

The Telecom Sales Manager leads our B2B sales team across Central Florida, driving regional revenue growth through a team of Account Executives who sell high-value connectivity and cloud solutions. Reporting to the VP, Sales & Marketing, the team's portfolio spans Fiber Internet (FIA), Dedicated Internet Access (DIA), Hosted Voice, Metro Ethernet, and SD-WAN, and this role owns the strategy, coaching, and forecasting needed to compete for both SMB and complex Enterprise opportunities. We're looking for an experienced, results-driven leader with deep enterprise sales expertise in the Central Florida technology landscape, an established network of local business contacts, and a proven record of scaling high-performing B2B sales teams. We instill confidence every day by delivering reliable solutions and brilliant service, and this role is central to keeping that promise on the front line of our business.

What the Role Involves

• Hiring, training, and coaching a field-based team of B2B telecom Account Executives across Central Florida
• Directing team strategy for SMB and complex Enterprise deals involving Dedicated Internet Access (DIA), Metro Ethernet, and multi-site SD-WAN architectures
• Managing the sales pipeline within the CRM to ensure accurate tracking from lead generation through contract signing
• Setting and enforcing monthly, quarterly, and annual revenue quotas for individual reps and the region
• Cultivating executive-level relationships with key enterprise clients, local government entities, and business groups across Central Florida
• Providing accurate weekly and monthly sales forecasts and market analysis to corporate leadership
• Collaborating with network engineering, product management, and provisioning teams to ensure seamless service delivery and customer satisfaction
• Championing Smart City's business principles and service standards of safety, courtesy, accuracy, and responsiveness in every customer interaction

What We're Looking For

• Minimum 5 years of successful B2B telecom sales experience, including 2–3 years in a sales management or team lead role
• Experience selling into hospitality, healthcare, public sector, professional services, or construction verticals
• Existing relationships with Central Florida economic development organizations or local government agencies
• Strong technical fluency in Dedicated Internet Access (DIA), Hosted Voice/UCaaS, Metro Ethernet topologies, and SD-WAN deployments
• Proven experience navigating the Central Florida business ecosystem, with a strong understanding of the regional competitive telecom landscape
• Advanced, hands-on experience with CRM systems (e.g., Salesforce, Dynamics, HubSpot) for pipeline and metrics tracking
• Excellent communication, negotiation, and relationship-building skills with both customers and internal partners
• Bachelor's degree in Business, Marketing, Information Technology, or a related field
• Valid driver's license and reliable transportation, with the ability to travel daily within Central Florida (Orlando, Space Coast, and surrounding areas) up to 50% of the time for client meetings and ride-alongs

Nice to Have

• Experience building or refining sales compensation and incentive plans
• Bilingual (English/Spanish) a plus

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits — Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Telecom is contingent upon successful completion of a pre-employment background check and drug screening [and motor vehicle check, if applicable to this role]. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Telecom is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Telecom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Telecom does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Telecom.

Smart City Telecom is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Telecom Human Resources will be considered the property of Smart City Telecom, and no fee will be paid if a candidate is hired as a result.