Security & Safety Manager

Job Description

Job Description

ABOUT THE OUTLETS AT TRAVERSE MOUNTAIN

We are Utah's Most Beautiful Place to Save, Utah's only Outlet shopping center located in the heart of the Salt Lake Valley with 360 views of Mt. Timpanogos and Utah Lake. Our customers enjoy our safe facility and many amenities, while shopping at 60 name brand retail Outlets.

Outlets at Traverse Mountain is currently seeking to hire a qualified Security & Safety Manager to plan, direct and review the activities, personnel, and operations of the security department.

SUMMARY

The Security and Safety Manager plans, directs, and reviews the activities, operations, personnel, and related projects of the security department, including emergency preparedness. This role coordinates assigned activities with other departments, companies, and agencies. The position requires daily on-site responsibilities, including active participation in patrols and duties expected of all security officers, in addition to managerial and leadership responsibilities. The position is not considered an office position, although general administrative skills and strong written communication skills are required. The schedule includes weekends and designated holidays for Manager on Duty or special event obligations, as well as other times when business needs may require filling shifts and off-hours communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES· SCHEDULE: 8:30 AM – 5:00 PM Thursday – Monday (OFF Tuesday – Wednesday)

• Direct, oversee, and participate in the development of the center's security work plan and assigned work activities, projects, and programs. Other responsibilities include monitoring workflow by reviewing and evaluating work performed, methods, and procedures.
• Confer with the General Manager, staff, and merchants on security issues within the center; plan and implement security and center goals and objectives; recommend and administer policies and procedures.
• Hire, train, motivate, and evaluate Security staff. Provide and coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Perform administrative duties including scheduling of all security employees.
  • Monitor all security staff's time sheets and overtime to maintain budget control and consistency.
  • Maintain a comprehensive and continual training program for all security officers to complete throughout the year.
  • Maintain and provide accountability for the security uniform and equipment standards.
• Work directly with the General Manager on all corporate and security policies and procedures that pertain to the center.
• Monitor and track all calls for service at the center and maintain and administer statistical reports to the General Manager.
• Ensure that the General Manager is notified of all incidents that occur at the center through the use of Daily Security Activity Reports generated by the proprietary security app, verbal communication, and email communication, as applicable to the level of incident.
• Oversee the surveillance system with hands-on knowledge.
• Oversee and maintain daily working knowledge of the center's proprietary security and operations app used for patrols, incidents, and documentation.
• Establish a working relationship with local police and fire. Develop a Community Policing Plan for the center.
• Plan and implement Emergency Preparedness program based on current Policies & Procedures. Coordinate and document periodic training for center staff and tenant employees.
• Develop collaborative working relationships with store managers on an ongoing basis to ensure that they continue to be aware of security and safety issues as requested, including the Employee Parking Program.
• Respond to incidents and provide supervision and oversight when needed.
• Review all officer daily activity reports and security departmental reports.
• Fill in and work various shifts in place of security officers who are on vacation or out sick.
• Serve as the Manager on Duty on Sundays and as directed by the General Manager.
• Perform special projects or other duties as assigned for the overall success of the business and team support of other department objectives.

SUPERVISORY RESPONSIBILITIES

Exercises direct supervision over security officers and supervisors. Applies company policies and procedures while supervising staff. Ensures staff practice safety principles related to security activities. Identifies and develops the necessary staff training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• Seven years of security experience, which must have included five (5) years of supervisory or managerial experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Certifications in security emergency preparedness courses and training experience to educate others, preferred.

CERTIFICATES AND/OR LICENSES

• Must possess and maintain a valid driver's license and a satisfactory driving record for insurance purposes.
• Must possess and maintain current CPR and first aid
• Must possess and maintain designated licenses, certificates, or specialized education and training as required by the state to be hired into this position.
• The position is unarmed and may not carry firearms or other weaponry.

COMMUNICATION SKILLS

• Ability to communicate and effectively interact with co-workers, managers, subordinates, and the general public sufficiently to exchange or convey information and to give and receive work direction.
• Ability to interpret, apply, and explain complex codes, regulations, and ability to effectively and professionally respond to issues both verbally and in writing.
• Ability to motivate employees to take desired action.
• Requires a high level of commitment and demonstration of customer service.

FINANCIAL KNOWLEDGE

Ability to prepare budget and cost estimates and work within parameters.

REASONING ABILITY

• Ability to identify and analyze problems with limited information and then recommend a resolution.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND/OR ABILITIES

• Demonstrated ability to work well under pressure with a proactive approach to unusual occurrences.
• Must be able to work independently and take direction from General Manager and other company leadership.
• Requires good organizational and leadership skills, attention to detail, and openness to new ideas and procedures.
• Extensive experience with MS Office applications is required.

PHYSICAL AND/OR MENTAL REQUIREMENTS

These physical and mental demands are representative of the requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

While performing the essential functions of this job, the employee must possess strength, stamina, and mobility by walking considerable distances in the facility during the course of the work shift to perform duties outdoors in all weather conditions, use of hands and fingers to write reports, stand for prolonged periods of time in an upright position for continuous periods, bend to lift and move materials weighing up to 60 pounds and heavier weights with the use of proper equipment; near acuity for clarity of vision at 20 feet or more with or without corrective lenses; vision to read printed materials; and hearing and speech to communicate in person and over the telephone and/or radio.

Outlets at Traverse Mountain is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status and other characteristics that make our employees unique.

Employment is contingent upon the satisfactory completion and results of criminal background check, a drug screening, and professional reference checks to occur with applicant's consent after verbal offers of employment are extended.

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