Senior Technical Manager

Enterprise Payment Programme Manager

Own the end-to-end lifecycle for complex enterprise payment programmes, from discovery and chartering through design, build, testing, rollout, operational readiness and stabilisation. Develop integrated programme plans, milestones, budgets, resource models, governance routines and measurable success criteria. Lead delivery across multiple product teams, business functions, vendors, geographies and time zones, while maintaining clear accountability for outcomes. Partner with architects and engineering leaders on solution reviews, technical feasibility, integration patterns, non-functional requirements and implementation sequencing. Drive delivery of payment capabilities such as authorisation, capture, settlement, refunds, chargebacks, tokenisation, payment gateway integration, reconciliation and transaction monitoring. Manage cross-programme dependencies across commerce, point-of-sale, order management, finance, fraud, security, data and customer experience platforms. Identify, assess and actively manage programme risks, issues, assumptions, decisions and dependencies; establish timely escalation and resolution paths. Coordinate test strategy and release readiness across functional, integration, regression, performance, security, resilience and production validation activities. Ensure operational readiness through support models, monitoring, alerting, runbooks, incident response, vendor support and business continuity planning. Provide concise, transparent reporting to sponsors, stakeholders and senior leadership, including delivery health, financials, risks, decisions and business impact. Contribute to strategic roadmaps, portfolio reviews, investment planning and prioritisation for enterprise payment capabilities. Drive continuous improvement in programme governance, delivery flow, automation, quality, communication and resource efficiency.

Key Responsibilities:

• Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing Lululemon's project management practices
• Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks, and issues resolutions
• Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs
• Identifies, evaluates, and proactively manages cross-project interdependencies
• Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed
• Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings
• Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies.
• Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces
• May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments
• Collaborates with operations support and other teams to ensure robust production operations

Skill Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field, or equivalent practical experience.
• Minimum 10 years of progressively responsible experience delivering complex technology initiatives, including 10+ years in project or programme management.
• Demonstrated experience delivering large, cross-functional programmes through the full software development lifecycle.
• Hands-on experience in enterprise payments, retail payments, payment gateways, payment orchestration, merchant acquiring or related financial transaction platforms.
• Experience creating and executing implementation strategies for complex, highly integrated and business-critical systems.
• Strong understanding of Agile, Waterfall, DevOps and Lean delivery practices, with the judgement to apply the right approach for the programme context.
• Ability to lead technical discussions involving APIs, event-driven integrations, distributed systems, cloud platforms, databases and high-availability services.
• Experience estimating effort and impact, managing budgets and capacity, and influencing technical and business decisions.
• Strong relationship, organisational change, facilitation, negotiation and conflict-resolution skills.
• Excellent written, verbal and presentation skills, with the ability to communicate effectively from engineering teams to executive leadership.
• Proven ability to manage competing priorities with urgency, discipline and attention to detail.