Recruiter

Job Description

Job Description

About WorkSmart

At WorkSmart Staffing, we empower talent, enable companies, and elevate communities—one job at a time . For over 35 years, we’ve served as a leading woman-owned staffing and recruiting firm, specializing in the Manufacturing and Logistics sectors. With deep roots in the Southeast, we are driven by values that prioritize Compassionate Service, Responsive Service, Innovative Service, Service with Integrity, Safe Service and Performance-Driven Service. We embrace change and innovation, recognizing that continuous adaptation is essential in today’s fast-paced, technology- driven world. We are committed to fostering a culture of open, respectful communication where two-way feedback is not only expected but encouraged. By empowering employees to engage openly with leadership and across teams, we strengthen collaboration and drive collective success.

Position Summary

The Recruiter plays a critical role in efficiently matching qualified applicants with open job orders to meet our clients’ labor needs while also supporting the career goals and needs of candidates. This role also includes counseling candidates on their career goals, maintaining positive relationships with both clients and candidates, and ensuring accurate and timely communication. The Recruiter is expected to maintain 1,500+ hours billed per week. Recruiters are expected to recruit “The WorkSmart Way”- with professionalism, urgency, consistency, and care- in a manner that reflects and upholds our company values. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

This role operates with clear performance expectations aligned with company KPIs and individual agreements that reflect strategic goals and local branch needs.

Key Responsibilities

Candidate Sourcing & Engagement (70%)

• Proactively source qualified candidates from the ATS and external job boards
• Reach out to potential candidates via phone, text, or email to initiate the screening

process

• Meet or exceed outbound communication targets (calls/texts/emails) to ensure a steady candidate pipeline
• Screen and document candidates’ ability to assess basic qualifications, interest, and

availability

• Conduct job counseling sessions in an appropriate and timely manner
• Following The WorkSmart Way from initial candidate engagement through placement

and reemployment

Client Engagement and Retention (30%)

• Actively track associate attendance for assigned clients; identify trends and proactively recruit to maintain appropriate staffing levels.
• Prepare and deliver reports as required by the client’s tier level, ensuring accuracy and
• Engage clients through regular phone calls, emails, and scheduled in-person visits to build

trust and ensure alignment.

• Serve as the first point of contact for any workers’ comp incidents or client escalations, following the 1-3-1 method (issue, options, recommended solution).
• Anticipate potential challenges, recommend solutions to prevent issues, and support the client in achieving staffing and operational goals.

Onboarding & Process Coordination (5%)

• Ensure initial onboarding and all forms are properly completed and submitted
• Ensure drug screens are in alignment with company policy and compliance standards
• Partner closely with the Front Office Onboarding Coordinator/Staffing Coordinator to

ensure a smooth, efficient, and positive candidate experience

• Answer phones courteously and provide support to walk-in candidates or callers as needed
• Ensure background checks are in alignment with both company and client policies and

follow escalation procedure

• Ensure all prescreening process is completed prior to placing candidates, including but not limited to, background, drug screen, E-Verify, and POMQ

Administrative Support & Compliance (5%)

• Maintain accurate and up-to-date candidate records within internal systems, including candidate knowledge score
• Assist with general office tasks and support additional staffing or recruiting initiatives as

needed

• Maintain and audit document adherence on a daily basis
• Carry out all responsibilities in alignment with company values, processes, and performance expectations

Qualifications

• An eager attitude to deliver exceptional customer
• Being flexible and composed in high-pressure
• Proficient with technology, including ATS
• Ability to learn new procedures, software, and
• Strong organizational skills in a fast-paced
• Excellent interpersonal communication skills and strong teamwork capabilities.

Equal Employment Opportunity Statement

WorkSmart Staffing is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.