Customer Assistance Specialist

Essential Functions:

Provides high quality customer service to client customers including consumers, HCPs, and client personnel.

Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.

Performs line checks and system verifications, and generate reports.

Performs other duties as assigned.

Education and Experience:

High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience

In some cases a second language may be required

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

Excellent organizational skills

Strong attention to detail

Ability to handle multiple tasks

Effective verbal and written communication skills

Excellent problem solving skills

Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

Excellent computer and keyboarding skills

Time management skills

Excellent interpersonal skills

Ability to work in a team environment and/or independently as needed

Demonstrated confidence and initiative

Flexibility