Product Specialist

Job Description

Job Description

As THE leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Product Specialist to join our team.

The Product Specialist is a junior level position responsible for working closely with Product Managers, Product Engineers, Project Deployment and Strategic Account Managers to assist in growing/developing new business opportunities and the facilitation of the Agile Development Process for current and potential new projects. The Product Specialist is responsible for providing pre-sales services including system engineering, preliminary requirements/scope development, user interface mockups, technical product presentations, training, troubleshooting and technical account management.

Primary Responsibilities:

• Under the guidance of a Product Manager, functioning as the junior Product Owner and leading all aforementioned development and Scrum teams using created Agile Epics and Storie
• Interface with Marketing, Sales, Engineering, Quality Assurance, Training, Project Management, and Systems Engineering as a customer advocate for features and functionality designed to enhance and strengthen existing and future product offering
• Provides technical marketing support in the design and integration of customer application
• Conduct product demonstrations and technical overviews in support of industry trade shows and on-site customer opportunities
• Assist and participate in the development of business plans, marketing strategy, market penetration plans and order forecasts in assigned product lines including Product Status Presentation
• Monitor customer requirements with both existing and future products
• Investigates product issues at customer sites as part of the customer support escalation path
• Research competitor pricing and positioning of product base
• Research vendor offering and technology feasibility for solutions
• Assist in the preparation and presentation of demonstrations and of company products
• Identifies and readies products for customer demonstrations
• Assesses competitor systems/products and determine their functionality accuracy
• Provides in-house product testing and evaluation
• Provides on-site software/hardware installations and upgrades at client’s facilities
• Analyzes and correlates quantitative data to real event data
• Prepares all materials to be needed at trade shows
• Prepares trade show booth as needed
• Provide technical support to the sales force
• Provides product specifications
• Travels to customer facilities as needed to provide pre and post-sales support
• Performs follow-up technical support of specific applications
• Other duties as assigned

Education & Experience:

• Bachelor’s Degree in engineering or equivalent, computer engineering, computer science or electrical engineering preferred
• Some Engineering and/or junior product owner experience

Preferred Experience:

• Some experience launching and maintaining hardware and software technical products

Skills & Competencies:

• Working knowledge of both networking and application related protocol and technologies
• Strong log file and basic SQL queries
• Effective troubleshooting skills and ability to root cause product issues and problems
• A high level of achievement and a motivation to succeed
• Ability to innovate and work independently
• Ability to travel on short notice to customer facilities at least 30% travel
• Excellent presentation skills
• Strong sense of urgency
• Strong written and oral communication skills
• Excellent organizational skills
• Excellent customer service skills
• Strong time management skills and ability to meet deadlines in a complete manner
• Ability to handle multiple tasks simultaneously and prioritize
• Strong Computer skills including MS Office, Excel, PowerPoint, Outlook and ability to learn new software programs such as Axapta and Atlassian products

Clever Devices, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.

In addition, Clever Devices, (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.