Scheduling Coordinator

Job Title: Home Care Scheduler / Staffing Coordinator Position Summary We are seeking a highly organized and customer-focused Home Care Scheduler / Staffing Coordinator to manage daily operations related to client scheduling, caregiver staffing, and office communications. This role is responsible for coordinating care services for 80+ clients, ensuring appropriate staffing coverage, managing authorizations, and serving as a primary point of contact for both clients and employees. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively balance multiple priorities. Key Responsibilities * Manage and maintain daily, weekly, and monthly schedules for 80+ home care clients. * Coordinate caregiver assignments to ensure all client visits are staffed appropriately. * Monitor schedule changes, call-offs, and last-minute staffing needs while maintaining continuity of care. * Manage and track client service authorizations to ensure services are delivered within approved limits. * Communicate regularly with clients, family members, caregivers, and referral sources regarding scheduling and service needs. * Answer and manage incoming phone calls during business hours, providing exceptional customer service and resolving concerns promptly. * Conduct caregiver interviews and assist with recruiting activities as needed. * Collaborate with management to address staffing challenges and operational needs. * Maintain accurate scheduling, employee, and client records within agency software systems. * Participate in the agency's on-call rotation, responding to after-hours scheduling and staffing issues several days per week. * Assist with administrative tasks and special projects as assigned. Qualifications * High school diploma required; associate or bachelor’s degree preferred. * Previous experience in home health care, healthcare scheduling, staffing coordination, or customer service preferred. * Strong organizational and time-management skills with the ability to multitask effectively. * Excellent verbal and written communication skills. * Proficiency with computer systems, scheduling software, and Microsoft Office applications. * Ability to work independently while maintaining a high level of accuracy and attention to detail. * Professional demeanor and commitment to providing outstanding customer service. * Ability to handle confidential information in accordance with HIPAA guidelines. Preferred Skills * Experience working in home care, home health, hospice, or healthcare staffing. * Knowledge of caregiver scheduling and client authorization management. * Recruiting and interviewing experience. * Ability to remain calm and effective in urgent staffing situations. Work Schedule * Full-time position. * Business hours with participation in an on-call rotation several days per week. * Occasional flexibility required to address urgent staffing needs. Compensation & Benefits * Competitive salary based on experience. * Benefits package available. * Opportunities for professional growth and advancement. This position is critical to ensuring quality care delivery and maintaining strong relationships with clients and caregivers while supporting the agency's daily operations.