Automotive Sales Support Specialist

Job Description

Job Description

Automotive Sales Support Specialist 

Job Type: 

Full-Time | On-Site 
Automotive Dealership – Sales Support / Business Development Center (BDC) 

Pay: 

Hourly + Performance Bonuses 

Get paid for scheduling appointments – not selling cars 

Job Description: 

We are hiring a motivated Automotive Sales Support Specialist to join our fast-paced dealership call center. This role is focused on responding to inbound and outbound leads, handling phone/text/email communication, and scheduling appointments for our sales team. 

If you enjoy talking to people, working in a structured environment, and getting rewarded for performance without the pressure of closing deals, this role is for you. 

What We’re Looking For 

• Strong phone presence and clear communication skills 

• Comfortable making and receiving a high volume of calls 

• Positive attitude, reliable work ethic, and coachability 

• Sales, call center, hospitality, or customer service experience preferred 

• Basic computer skills, CRM experience is a plus but not required 

• Automotive experience is a plus but not required 

What You’ll Do: 

• Respond quickly to inbound leads (internet, phone, & chat) 

• Make outbound follow-up calls to customers who have shown interest 

• Schedule and confirm sales appointments for the sales team 

• Provide a friendly, professional first impression of the dealership 

• Work closely with sales managers and consultants to ensure smooth handoffs 

• Follow proven scripts and processes (with room for personality) 

-You are not responsible for closing sales or negotiating prices. 
-Your success is measured by appointments scheduled and shown. 

Why This Role Is Different (and Better): 

• No cold calling from scratch — leads are provided 

• No pressure to close deals 

• Clear expectations and measurable goals 

• Paid for performance you control 

• Training provided — we teach you how to succeed 

• Stable schedule in a professional environment 

This is an excellent role for: 

• Call center reps 

• Customer service professionals 

• Internet sales reps 

• Hospitality or retail associates 

• Anyone looking to enter the automotive industry without traditional sales pressure 

Compensation & Benefits 

• Competitive hourly pay plus performance-based appointment bonuses 

• Paid training & Growth opportunities within sales, management, or marketing 

• Supportive leadership and structured processes in a fast-paced, team-oriented environment 

• Paid Vacation and Holidays 

• Great Benefits  

• Pre-Tax Matching 401K 

• Medical, Dental & Vision Insurance 

• Discounts on Products and Services 

• College assistance program available through Strayer University 

Schedule 

• Full-time schedule 

• Nontraditional hours and flexible schedules available 

• Weekend and non-major Holiday availability may be required 

About Firkins Automotive:

• We are the Chrysler Jeep Dodge Ram Mitsubishi Dealership in Bradenton, Florida.

• We are family owned and have been in business for over 70 years.
• We are located  just 10 minutes from award winning beaches!
• Customer Service is our number one priority.
• Our Service Department is currently expanding to better serve our community.