Intake Coordinator - Non-Clinical (Home Care)

Job Description Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in‑home care, and many have been recipients of Home Care Elite awards. So whether you’re looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization. Job Summary Coordinates incoming office referrals and verifies insurance coverage. Handles incoming calls from patients, family, physicians, and disciplines. Ensures that all personnel are informed of patient hospitalization and follows up with patients admitted to other hospitals. Establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages the insurance verification and authorization process. Responsible for routine clerical matters and ensures documents flow in a coordinated and efficient manner. Essential Functions Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage. Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately. Facilitates telephone communications between nursing, therapy, aide, social services, physicians and others regarding changes in patient/staff schedule and test results. Maintains confidentiality of patient information and ensures compliance with state, federal and regulatory referral/intake requirements. Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates and reports referral statistics including key customer referral trends. Provides follow‑up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files and provides an outstanding admissions experience for our patients. Performs other job‑related duties as assigned. Job Requirements High School Education/GED equivalent: mandatory. Experience in a health care setting: preferred. Organizational Requirements Adventist Health requires all associates to receive mandatory vaccinations as a condition of employment and annually thereafter where applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. Visit for more information about E‑Verify. Job Information Job ID: 69140 Job Category: Coordinator Posting Date: 2026-07-16T17:56:57+00:00 Locations: Portland, OR, United States Assignment Category: Full‑time regular Pay Range: $16.80 to $24.98 per hour. Additional incentives and bonuses may apply. Hiring Department: Home Health – Administration (AHHC – AHPL) Shift Length: 8 hours #J-18808-Ljbffr Adventist Health Portland