Homecare Field Service Associate

Job Description

Job Description

Objective: The Field Service Associate will be responsible for ensuring that our clients receive a consistent high level of care that meets the standards of Homecare Heroes, Inc., dba Senior Helpers.

Reports to: Director of Client Care or Branch Manager

Primary Responsibilities of the Field Service Associate:

• Provide a high level of care to Senior Helpers Clients especially those requiring assistance with ADLs and those suffering chronic conditions including Dementia, Parkinson’s, and end of Life Care.
• Train team members on all Activities of Daily Living (ADLs) during Senior Helpers Orientation and at clients' homes.
  • Provide guidance and oversight of communication logs and communication procedures outlined in client care plans.
  • Maintain accurate records of training sessions, caregiver performance evaluations, and client care plans.
• Assist Client Care Managers with Return Home™ clients and those requiring High-Level Skills.
• Support setting up and obtaining necessary equipment and supplies for new client care as requested by client care manager for start of care.
• Perform Supervisory Visits with caregivers to ensure compliance to care plan and all regulations.
• Perform Introductions for caregivers working with new clients to ensure understanding of the care plan.
• Assist with Scheduling support including on-call/after-hours.
• Maintain availability for on-call caregiving when not assigned to a specific client.
• Must have the flexibility to work different shifts, longer hours, and in different locations as needed.
• Maintain all internal and external certifications and complete all require training.
  • Alzheimer’s, Parkinson’s, Chronic Disease, etc.

Qualifications

• 3 or more years of previous personal care experience in a home setting – Homecare, Hospice, Home Health
• Ideally 1 or more years of experience working for Senior Helpers
• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent verbal communication skills and follow-up skills with clients, and client families
• Experience leading and motivating team members
• Ability to quickly build rapport with people of all cultures
• Ability to work independently and as part of a team