Lead Spa Concierge - Front Desk

Passion Meets Purpose at WoodhouseAt Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.Spa ConciergeBenefits:Paid time offCompetitive salaryEmployee discountsFlexible schedulePrimary Responsibilities:Being a steward of the Woodhouse brand.Ensures that every guest has a friendly, inviting, and memorable experience.Answers incoming calls, and listens to our guests' needs to schedule appointments or provide service recommendations and collect payment for services.Partners with the therapists to increase their guest retention by scheduling the guest's next appointment during checkout and promoting the recommended products.Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.Must be able to work well with other Team Members, Managers, and interact with our guests.Regular and consistent attendance is required to perform the essential functions of this position.Must be able to work weekends and some holidays.Must comply with all company policies and procedures.Qualifications:High school diploma or equivalent required.Ability to work in a fast-paced environment and maintain professionalism.Comfortable interacting with guests in a spa setting.Leadership experience in a similar role, front-office operations, or retail sales experience required.Proven track record of driving sales goals and initiatives, including retail sales.Proficiency in English language (reading, writing, and verbal).Computer proficiency.Previous customer service and telephone reservations experience preferred.Classification: Full Time32-40 hoursSaturday or Sundays RequiredPhysical Demands:Ability to stand and bend over for extended periods.Ability to lift up to 45 lbs.Compensation: $17.00 - $18.00 per hour