ERP Application Analyst (Infor CloudSuite Industrial / Syteline)

ERP Application Analyst (Infor CloudSuite Industrial / Syteline)

Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory-mounted soap dispenser and has grown into a mid-sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.

Bobrick is seeking a highly experienced ERP Application Analyst to serve as a trusted internal expert for our Infor CloudSuite Industrial (CSI) / Syteline environment. This role is ideal for a hands-on ERP professional who thrives at the intersection of business process, system architecture, and continuous improvement.

As a member of the ERP team, you will provide architectural guidance, lead complex optimization initiatives, support critical business operations, and play a key role in preparing the organization for a future migration to Infor CloudSuite Industrial. You will significantly reduce reliance on external consultants by building durable internal ERP capability while shaping the long-term evolution of Bobrick's ERP landscape.

This role offers the chance to own and shape a mission-critical ERP platform used every day across manufacturing, supply chain, and finance. You'll work closely with business leaders, reduce reliance on outside consultants, and help modernize the ERP landscape.

Bobrick values thoughtful problem-solving, collaboration, and practical innovation. If you're looking for an ERP role where your experience is respected, your voice is heard, and your work directly supports manufacturing, supply chain, and financial operations, Bobrick offers a strong foundation for long-term impact and growth.

Essential Duties & Responsibilities

• Provide day-to-day functional support for Infor CloudSuite Industrial (CSI) / Syteline, covering key modules across manufacturing, supply chain, finance, quality, customer service, and distribution.
• Troubleshoot issues involving ERP configuration, workflows, transactions, costing logic, cross-module interactions, and APS planning behavior.
• Investigate and resolve integration failures, including incomplete or failed item, order, production, inventory, or financial transactions between ERP and connected systems.
• Support key customizations, extensions, IDOs, reports, forms, and workflows—understanding their function, dependencies, and operational impact.
• Partner with business users to align ERP functionality with operational workflows and planning processes.
• Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future-state design.
• Diagnose complex, cross-functional ERP issues requiring deep understanding of system architecture, data structures, and integrations.

• Configure ERP parameters, workflows, security roles, forms, and module-specific settings.
• Document configuration decisions, functional specifications, validation steps, and the resulting business impact.
• Recommend improvements leveraging standard CSI capabilities and ERP best practices.
• Design scalable configurations that support enterprise-wide process alignment.
• Evaluate and redesign legacy customizations to reduce technical debt and prepare for CloudSuite adoption.

• Contribute to planning for Bobrick's future migration from on-premise Syteline to Infor CloudSuite Industrial (CSI).
• Identify customizations, integrations, and business processes requiring redesign for cloud readiness.
• Support analysis of functional gaps, module readiness, and data quality requirements for cloud transition.
• Develop functional design recommendations for cloud-compatible solutions.
• Serve as an internal expert for assessing CloudSuite features and determining fit-to-standard approaches.
• Lead cross-functional teams in preparing data, processes, and integrations for cloud transition.

• Support ERP-enabled processes such as order-to-cash, procure-to-pay, production, inventory management, costing, financials, and APS-supported planning.
• Work collaboratively with business partners to identify opportunities to standardize processes and leverage ERP best practices.
• Define future-state ERP process models aligned with best practice and cloud-first principles.
• Lead cross-functional workshops to map enterprise processes to CSI capabilities.

• Execute functional and regression testing for ERP upgrades, patches, enhancements, and configuration changes.
• Validate end-to-end business workflows across planning, supply chain, manufacturing, and financial processes.

• Investigate and correct data discrepancies or incomplete transactions across ERP modules.
• Perform root cause analysis on recurring issues and document corrective actions.
• Analyze cross-module data dependencies to support complex operational or financial issues.

• Provide functional support for ERP users across multiple business functions.
• Develop and deliver ERP-specific training materials, job aids, and SOPs to support system adoption and operational efficiency.

• Partner with functional leaders to analyze, document, and improve business processes.
• Elicit and document business requirements through interviews, workshops, and workflow analysis.
• Translate business needs into clear functional and technical requirements.
• Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines.
• Support process standardization across divisions to ensure consistency and compliance.

• Serve as an application owner or co-owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
• Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
• Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
• Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long-term sustainability.
• Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow-up and resolution.

• Participate in or lead projects across the enterprise application landscape from scoping to deployment.
• Define Agile user stories, acceptance criteria, and test plans for system enhancements.
• Support upgrades, integrations, and cross-system implementations.
• Develop UAT plans, manage testing cycles, track results, and validate deployments.
• Prepare release notes and training materials for major system updates.

• Ensure data accuracy, consistency, and quality across enterprise applications.
• Collaborate with IT and data teams to define data governance requirements.
• Develop and maintain reports and dashboards using available system tools and BI platforms.
• Monitor and troubleshoot data flows between integrated systems.

• Provide functional support for enterprise applications.
• Serve as subject matter expert on business processes and system best practices.
• Create training materials, job aids, and knowledge base articles.
• Identify recurring issues and recommend process or system improvements.

• Identify and implement workflow automation and process optimization opportunities.
• Support IT governance, documentation standards, and change management procedures.
• Participate in post-implementation reviews and document lessons learned.
• Monitor system performance and user feedback to recommend enhancements.

• Build strong relationships with business leaders to understand needs and anticipate future requirements.
• Communicate effectively with both technical and non-technical audiences.
• Act as a liaison between IT and business to ensure alignment with corporate strategy.
• Contribute to application roadmap discussions and long-term planning.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field.
• 5+ years of hands-on functional experience with Infor CloudSuite Industrial (CSI) or Syteline, including configuration and module ownership.
• Expert-level understanding of CSI data structures, IDOs, integrations, APS, module interdependencies, and system architecture.
• Experience leading major ERP initiatives such as module implementations, process redesign, or cloud migration planning.
• Demonstrated ability to diagnose highly complex ERP issues spanning finance