VETERAN BENEFITS SPECIALIST II

Introduction The Maryland Department of Veterans & Military Families was created by the StateLegilature in 1999 as an executive agency with the mission of assisting veterans, active dutyservice members their famiiies and dependents, in securing benefits earned through militarysevice. Under the Department of Veterans & Military Families are five major programs: Major Programs Service and Benefits Program Charlotte Hall Veteans Home Cemetary and Memorial Program Communications, Outreach & Advocacy Program Maryland Veterans Trust Fund

GRADE 14

LOCATION OF POSITION 501 W. Macphail Rd, Bel Air, Maryland 21014 POSITION DUTIES This position initiates and presents claims for compensation, pension, entitlements and other benefits to the United States Department of Veterans Affairs and other agencies on behalf of veterans, their eligible dependents, and their survivors. Helping veterans and their dependents receive the benefits to which they are entitled is a requirement set forth in the Annotated Code of Maryland, State Government Article Subtitle 9. Assists and represents veterans, their dependents, and their survivors applying for compensation, pension and entitlements. Advises veterans and their families regarding benefits to which they may be entitled. Conducts interviews and inquiries to ensure that veterans and their families are not neglected. This position requires the ability to work across all Service Program locations. This position requires the ability to work across all Service Program Benefit offices that are within 50 miles of your assigned location. Assists veterans and their families in obtaining military records and evidence necessary to facilitate benefits and entitlements. Provides intake services and screening. Functions as a primary point of contact for persons wishing to access services offered by the Department. Under general supervision, conducts public relations and public information activities; represents the Department at veterans’ organization conventions and at public meetings and events. And other duties assigned. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience providing services to veterans and their dependents. DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. Experience in interpreting and conveying a system of benefits to a veteran and their family to ensure they receive entitlements earned through military service. Experience in claims processing for veterans, their dependents and families regarding their benefits, services, medical care and pension. Experience and knowledge of State, Federal, and local laws concerning the benefits, privileges and obligations to veterans and their families. Experience interacting with customers to achieve satisfaction along with the desired results. LICENSES, REGISTRATIONS AND CERTIFICATIONS 1. In accordance with United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veterans’ Services Counselor by the United States Department of Veterans Affairs. 2. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland. SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS Please contact the DBM Recruitment and Examination Division at View email address on click.appcast.io or View phone number on click.appcast.io, MD TTY Relay Service View phone number on click.appcast.io. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity. #J-18808-Ljbffr State of Maryland