Client Service Tech Manager - Hybrid: Fort Worth

Job Description

Job Description

Client Service Tech Senior Manager

 

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

 

Learn more at

 

What will you be doing?

You will manage a key established account as fully dedicated client-facing support, working independently to ensure the custom database and contracted solutions have the necessary components required for the business to execute in the marketplace. 

You are responsible for fostering a strong client relationship, becoming the client’s trusted advocate, proactively providing recommendations and solutions to help them answer key questions. You will engage with all levels of the client user base including C-suite.

Job Responsibilities

• Database Delivery and Maintenance via Unify Dimension Builder.
• Project Planning and Execution.
• Issue Management and Creative Problem-Solving.
• People Managing (direct reports in addition to client).
• Conducting and recapping the client's monthly new item review.
• Excel and Unify Reporting; Analytical mindset; Use of Genius Script.
• Creating client-ready content that will be presented to the top-down within the organization.
• Manage client user base, ad-hoc requests, and expectations.
• Demonstration of Circana behaviors.

 

Requirements

- 3-5+ years of experience a plus.

- Consumer Packaged Goods (CPG) company experience a plus.

- Demonstrated expertise in translating data and analysis into relevant implications.

- Ability to handle multiple requests/actions needed (multi-tasking skills).

- Experience with data.

- Strong Communication skills, both written and verbal.

- Demonstrated problems solving skills.

- Strong project management and process skills.

- Able to engage in consultative manner with clients when helping solve/manage content deliverables.

- Bachelor's degree preferred.

 

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Fort Worth, Texas (onsite 3-4 days per week) 

 

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $88K - $105K.

 

This job is also eligible for bonus pay.

 

We offer a comprehensive package of benefits including [paid time off, medical/dental/vision insurance and 401(k)] to eligible employees.

 

You can apply for this role through methods such as (e.g., Careers website link and/or Intranet site for internal candidates).

 

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.