Customer Service Representative-Stone

ROYAL BATHS MANUFACTURING COMPANY is an EEO Employer - M/F/Disability/Protected Veteran Status


The Customer ServiceRepresentative is responsible for servicing our clients by developing andmaintaining relationships, processing orders, data entry, order organization.The individual must be self-motivated, able to work under pressure in a fastpaced environment.

Duties and Responsibilities
• Buildsrelationships within internal departments and clients to createmutually-beneficial efforts, attitudes, and procedures.
• Resolvesproblems/issues while being helpful and sensitive to clients' needs.
• Answersphones and responds to client requests.
• Liaiseswith credit department on client releases as needed
• Obtainspurchase orders (PO) from client-based systems; verifies PO with order toensure accuracy, and inputs purchase orders into company based software.
• Maintainsand distributes daily schedules for field staff; communicates clientrequirements.
• Schedulesservice calls and troubleshoots with field staff concerning services over thephone.
• Prepare andsend billing documentation for client orders to accounting department
• Otherresponsibilities as assigned by supervisor

Qualifications

Education:
• Equivalent education and/or experience combined.

Experience:
• Minimumof one (1) year customer service experience in a fast-paced environment
• Strongknowledge of computer applications, specifically Microsoft Office Suite.
• Experienceworking in a team environment
• Experience in a fabrication or residential building products industry a plus

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