Patient Access Representative (PAR)

Patient Access Representative

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

RiverView is an Equal Employment Opportunity employer.

Responsibilities

Schedule: Full-Time (.8 fte) - 64 hours per pay period - Admitting shift 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts Work schedule: Admitting shift 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts

Pay Range: $20.06 - $28.08 (D.O.E - dependent upon experience)

Job Status: Non-Exempt/Hourly, benefitted position

River View Health has an opening for a full time (64 hours every 2 weeks) Patient Access Representative. This position would cover the 3:00pm-11:30pm evenings, weekends, and occasional overnight shifts.

The Patient Access Representative:

• Answers phones and schedules patients.
• Perform all duties related to the pre-registration, registration, and financial clearance processes for all patients.
• Greets and registers patients while collecting and accurately entering all information required for visit.
• Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability..
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.

Qualifications

Required:

• Minimum two (2) years of customer service experience
• Ability to sit, stand or walk for long periods of time

Preferred:

• Experience in health care setting
• Proficiency with Microsoft Office
• 1+ years of experience in a Patient Access setting
• 1+ years of experience with an Electronic Medical Record such as Epic
• Basic knowledge of medical terminology and medical insurance

Competencies:

• Ensure accurate data entry for patient registration and scheduling
• Ability to work effectively in a team environment