Director of Housekeeping

The Drake Oak Brook, Autograph Collection Compensation: $75,000 to $83,000 per year What's in it for you… Insurance enrollment available from DAY 1! Paid time off available from DAY 1! Holiday pay available from DAY 1! Hotel and travel discounts at worldwide destinations! Professional development and promotion opportunities! About this job… The Executive Housekeeper works closely with all hotel departments to ensure high standards of guest satisfaction through cleanliness, amenity availability, and fulfilment of special requests. As leader of the housekeeping department, the Executive Housekeeper must coach and train team members, assign workload according to hotel and labor standard, manage inventory and resources, and uphold standards of cleanliness. The primary responsibility of the Executive Housekeeper is to coordinate needs of guests arriving/departing with the guest services team, adequately schedule team members to meet workload requirements, and ensure brand standards of cleanliness and upkeep are maintained. What you’ll be doing… Proactively manage total cleanliness of the physical building, guest rooms, public spaces, and associates common areas. Ensure compliance with hotel brand standards, updating department procedures as needed. Recruit, train, and develop the hotel’s housekeeping team, providing ongoing learning opportunities and support as needed. Schedule housekeeping team based on business levels and workload demands according to hotel’s labor guidelines. Lead and support department goals, objectives, and budgets. Follow safety and security guidelines to ensure safe workplace practices to protect health and wellbeing of all associates. Effectively communicate with hotel departments to ensure timely response and completion of housekeeping and cleanliness needs. Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns. Always maintain professionalism consistent with hotel brand and company expectations. Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies. Success factors… Experience & Education: 3+ years of hotel housekeeping experience, preferably in a leadership role High School diploma or equivalency education certificate required Communication: Excellent verbal and written communication skills Must be able to speak, read, and write in primary language used in the workplace Physical: 8+ hours per day; stand and walk frequently throughout the workday Reach, bend, stoop, kneel, and pivot frequently through workday Lift, lower, push, pull, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. The Drake Oak Brook, Autograph Collection Hotel with 153 Rooms Lose Yourself In History at Our Oak Brook Hotel Follow Chicago icons' footsteps and reserve a hotel room at the Drake Oak Brook, Autograph Collection. A beacon of style and class since the 1960s, our Oak Brook, IL hotel is easily accessible from O’Hare and Midway airports. A sense of grandeur marks your arrival at the hotel as sumptuous furnishings and impressive artwork greet you. After check-in, explore attractions like the Brookfield Zoo or Oak Brook Center shopping—or immerse yourself in the energy of downtown Chicago. Upon your return, relax in luxury hotel accommodations equipped with superb bedding and modern features, followed by a session in the fitness center. Dinner options include the Colonial Room, Coa, and the Polo Lounge. Meeting and wedding guests appreciate our elegant, European-inspired event spaces. Our motto is Ubi Tempus Quietus, or “where time rests.” So travel to a bygone era of refinement while staying at our renowned Oak Brook hotel. The Drake Oak Brook, Autograph Collection #J-18808-Ljbffr