HVAC/Electrical Service Manager

Job Description

Job Description

HVAC/Electrical Service Manager

Charlotte, NC

$120,000.00 - $150,000.00

Bonus: Based on service project performance & Customer Satisfaction

Relocation Offered

Full-Time Position

Company Truck

Benefits:

• 401K matching
• Health Insurance (free plan for individual employee)
• Dental Insurance 
• Vision Insurance
• Life Insurance: $20,000.00 (after 6 months)
• Paid Time Off
• Parental Leave
• Referral Program
• Employee Discount
• Relocation Assistance

Overview: 

We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service-based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.

Key Responsibilities

• Oversee the planning, execution, and delivery of HVAC/electrical service projects, including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events, while ensuring they meet quality standards, budget expectations, and established timelines.

• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements.

• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion.

• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities.

• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns.

• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites.

Qualifications

• Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance

• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service-based workflows

• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives

• Proficiency in service and construction project management software and tools

• Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred