Patient Experience Coordinator - Bilingual - Cumberland Area

Job Description

Job Description

Position Summary :

The Bilingual Patient Experience Coordinator (PEC) identifies patient requirements and, following the Provider’s instructions, ensures the efficient delivery of health services and smooth patient care flow. Additionally, the PEC supports providers in patient care and treatments, introduces patients and their families to the healthcare system, and serves as a liaison between patients, their families, and healthcare providers.

DETAILED DESCRIPTION OF POSITION :

Clinical and Non-Clinical Duties and Expectations:

• Assist in obtaining patient and/or family information and eligibility for Center records.
• Make appointments for patients and referrals to other units of services 
• Obtains vital signs (B/P TPR) and conducts appropriate laboratory tests (blood and urine) as directed by providers.
• Administer vaccines in accordance with approved protocols, including management of

VaxCare and Vaccines for Children (VFC )  inventory and documentation requirements.

• Monitor and reconcile vaccine inventory, ensuring proper storage, handling, and reporting compliance.
• Prepare patients for treatment and examination by providers in addition to initiating registration forms and verifying insurance.
• Receive cash payments for services and coordinate receipts with change documents.  
• Support back-office operations by assisting with tracking patient visits, utilization, and
• health outcomes.
• Assist patients in completing computer-based surveys, screenings, and assessments
• used for care planning and reporting.
• Provide bilingual education to patients and families regarding treatment plans,
• immunizations, and follow-up care.
• Inform patients about available financial assistance programs, health centers, and
• outreach organizations as applicable.
• Coordinate communication among patients, providers, clinical staff, and administrative

teams to support continuity of care.

• Maintain compliance with HIPAA, OSHA, and organizational policies and procedures.
• Other duties as assigned
• Conduct vision and hearing screenings and administers First Aid under provider direction.
• Is familiar with administrative and clinical policies and procedures.
• Assists patients with discharge from the clinical area.
• Is knowledgeable about all emergency equipment, tray contents, packs, and the location of equipment and supplies.
• Cares for central supply equipment, ensuring safety, proper operation and maintenance.
• Assists in cleaning and maintaining supplies in examination rooms.
• Demonstrates infection control principles: hand washing, aseptic technique, sterile technique, and adherence to isolation procedures.
• Is available and accessible at all times when on duty, attends required in-service education programs, staff, and departmental meetings.
• Complies with all Southside Medical Center policies, standards of work, and code of conduct.
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong Clinical and documentation skills. 
• Optimize the use of technology and understand health care terminology. 
• Able to perform basic health care procedures that relate to patient care needs according to the nursing skill checklist.
• Collaborative patient focused approach to care.
• Knowledge of billing procedures

MINIMUM QUALIFICATIONS:

• Minimum License(s) and Certifications(s) required: Certified Medical Assistant & Basic Life Support. Must have the required medical licenses to operate in Georgia.
• Experience in primary care, pediatrics, or a busy medical practice preferred
• Bilingual in English and Spanish required or strongly preferred
• Experience with vaccine administration and inventory management preferred

TYPICAL PHYSICAL DEMANDS:

Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and hand-eye coordination. Occasionally lifts and carries items weighing up to 50 pounds. Requires normal or corrected vision and hearing to normal range.  

TYPICAL WORKING CONDITIONS :

Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and/or other conditions common to a clinic environment.