Hub NAM Quality & Continuous Improvement Manager - Grid Automation

Job Overview We are looking for an experienced Quality leader to drive the Quality and Continuous Improvement (CI) agenda across our Hub North America. In this key leadership role, you will own the Quality strategy, strengthen our Quality Management Systems, ensure customer satisfaction, and lead certification, audits, and continuous improvement initiatives across all entities in the Hub. Where CI is in scope, you will also deploy a sustainable CI culture and improvement structure. How You Will Make An Impact Quality & CI Leadership Define and implement the Hub Quality and CI strategy. Ensure alignment with global directives, regulatory requirements, and business needs. Drive capability building and governance across Hub Quality and CI teams. Customer Focus Embed the Voice of the Customer in all Quality initiatives. Represent the company in customer discussions on quality matters. Evaluate risks and implement solutions to secure high customer satisfaction. Quality Management System & Certification Lead the development and maintenance of the Quality Management System. Oversee internal/external audits and ensure timely closure of actions. Secure required certifications across all Hub units. Performance & Improvement Monitor process and offer performance; analyze trends and drive corrective actions. Identify improvement opportunities and collaborate with stakeholders to implement changes. Escalate supplier quality issues and ensure resolution. Non‑Conformance Management Manage high‑profile NCRs and customer interventions. Ensure effective containment, corrective, and preventive measures to protect customer trust. Continuous Improvement Deploy the Continuous Improvement Framework (Lighthouse, L6S, Lessons Learned, etc.). Support and prioritize improvement projects that elevate quality and operational performance. Qualifications Bachelor’s degree in a related field; a Master’s degree or MBA is an advantage. 10–15 years of experience in a similar role within a multinational environment. Strong leadership experience in Quality Management; CI leadership is a plus. Ability to analyse performance, solve problems systematically, and manage risks. Solid influencing, communication, change management, and conflict‑resolution skills. Customer‑centric mindset and proven ability to collaborate across functions. Equal Employment Opportunity (EEO) Statement Hitachi Energy is an Equal Employment Opportunity (EEO) employer committed to encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veteran status, or any other legally protected characteristic. As an Equal Employment Opportunity Employer, applicants may request to review the Affirmative Action Plan of a particular facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an HR Representative at View phone number on click.appcast.io. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy’s career site as a result of your disability. You may request reasonable accommodations by calling an HR Representative at View phone number on click.appcast.io. Resumes and applications will not be accepted through this method. For more information regarding your EEO rights as an applicant, please visit this website. #J-18808-Ljbffr Hitachi Energy