BISTRO HOST

Bistro 101 Host

The Bistro 101 Host is responsible for greeting and seating guests in a friendly, courteous, and professional manner. The Host manages the flow of reservations to ensure an exceptional dining experience. Duties include answering the phone and booking reservations using the Open Table System. The Host is also responsible for managing take-out and room service orders. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential for success in this role.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Greet all guests promptly, warmly, and professionally upon arrival.
4. Manage reservations, waitlists, and walk-in guests using OpenTable.
5. Follow the steps of service as outlined by the department on a consistent basis.
6. Escort guests to their tables, presenting menus and explaining daily specials if needed.
7. Maintain an organized and clean host stand, lobby, and entrance area at all times.
8. Communicate wait times clearly and accurately to guests.
9. Monitor dining room flow and seat guests in a balanced manner for server sections.
10. Answer the telephone promptly and professionally; assist with guest inquiries and requests.
11. Take and manage take-out and room service orders.
12. Work closely with the management team and service staff to ensure smooth and efficient service.
13. Follow all company, departmental, and health and safety policies and procedures.
14. Perform opening, closing, and side duties as assigned by management.
15. Promote and maintain a positive and cooperative team environment.
16. Maintain a polished, professional appearance in compliance with grooming standards.

Required Qualifications:

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• One (1) year of experience in gourmet, contemporary dining, or high-volume restaurants.
• Must be at least 18 years of age.
• Must possess or obtain a California Food Handler Certification.
• Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.
• Must be able to pass a written test during the interview process.

Physical Requirements:

• Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
• Standing: unassisted up to 7 hours/day for 88% of the shift
• Walking: up to 7 hours/day for 88% of the shift
• Bending: 2 hours/day for 25% of the shift
• Twisting: 2 hours/day for 25% of the shift
• Climbing: including ladders, less than 1 hour/day for 13% of the shift
• Kneeling: 1 hour/day for 13% of the shift
• Squatting: 1 hour/day for 13% of the shift
• Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
• Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
• Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift