Business Support Specialist

Job Description

Pay: $25-30.00/hr
The pay listed is the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management

Responsibilities

The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment. Responsibilities include greeting guests, monitoring building conditions, coordinating with vendors, assisting with event setup, and triaging maintenance or safety issues through the company's ticketing system. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards.

• Front Desk Support: Warm, professional front-desk presence, assisting with access, vendor escorts, badging issues, etc.
• Complete conference room rounds: Check lighting, meeting equipment, furniture, and stocking supplies.
• Tech Support: File tickets for malfunctioning meeting equipment.
• Signage: Update and replace signage throughout the building as needed on a weekly basis.
• Tours: Support new hire tours for the client showcasing the property and answering questions about the site.
• Supplies inventory: Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies for the site.
• Event support: Provide event support in a timely and courteous manner, with the ability to work with last minute changes or requests. Subject but not limited to decor, food, and beverage set up, moving chairs, tables, soft seating, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, coordinating janitorial support, etc. Maintaining inventory of event supplies.
• Desking Set Up and Daily Checks: Following client provided desk standards, providing daily checks/resets of shared desks, assisting any teams with monitor, cord, or AV issues
• Safety, Security, and Building Protocols: Providing assistance with badge access (activating, creating access tickets, managing temp badge extensions), ensuring all personnel entering the building have the proper access, and resolving all access issues.
• Administrative and Organizational Support: Assisting with calendar management, ordering office or facility supplies, data entry and spreadsheet updates, managing visitor and contractor escorts.
• Emergency Response: Be on call for emergency maintenance issues, responding promptly.
• Documentation: Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history.

Qualifications

• High school diploma or equivalent required.
• Experience: Proven experience within reception, Google Suites, CMMS systems, high client expectations, concierge, and events, preferably in an office setting.
• Ability to multitask in high-traffic environments
• Able to maintain badge stock, follow badging and security procedures, and provide permanent/temporary badges as needed

Facilities Operations

• Understanding of building systems (HVAC, lighting, access control, intense security protocols)
• Able to identify and report facilities issues during rounds (signage standards, safety hazards, spills, damage, outages)
• Experience with preventive maintenance concepts
• Familiarity with vendor coordination (janitorial, security, building engineers, food and beverage, etc)
• Experience with CMMS systems and Google Suites preferred.
• Physical Requirements - Ability to lift heavy objects, work in various weather conditions, and stand or walk for extended periods.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

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