Senior QA Analyst

Description

Title: Sr. QA Analyst

Location: Remote-US

Salary: $105K

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Senior Quality Assurance Analyst is responsible for ensuring quality of technology that PSI provides to its customers. Senior QA Analysts are senior individual contributors without formal line management responsibility, but they do provide guidance and advice to more junior members of the team. The person in this role works closely with the Software Engineering teams to understand what has been developed. They also work closely with the solutions and product teams to ensure business requirements are being tested.

This is a full-time permanent role, with flexible hours around core office availability Monday to Friday.

Role Responsibilities

• Manage and execute end-to-end testing for key technology platforms and be accountable for test projects.

• Own responsibility for building, maintaining and scaling test automation for backend, UI, functional and performance/load testing.

• Provide guidance and support to others across the QA group, especially junior team members.

• Use principles, guidelines, and best practices as defined, and document testing plans.

• Gather and present testing metrics and testing activities for projects to key stakeholders.

• Closely work with product teams to understand requirements and other performance SLAs.

• Review and analyze feature requirements exit criteria and design test scenarios.

• Perform various types of testing, including but not limited to the following:

• Functional, regression, integration, backend data validation, usability, end to end system testing, API testing, performance/stress testing.

• Ensure bug-free applications go to production.

• Write, execute, and manage manual test cases and test plans.

• Identify, validate, communicate, and track to closure defects and risks to the development team(s) and clearly communicate testing status and QA roadblocksto the QA manager and Product Managers.

• Interact closely with members of cross-functional project teams including Development, PMs, and Client Services.

• Provide the UAT support for business users as well as client.

• Report defects accurately based on gathered and captured steps, traffic and data snapshots, and manage them to successful resolution via Jira.

• Maintain and create product knowledge documentation.

• Investigate and attempt to diagnose customer support reported defects.

• Participate in sprint planning, scrum, and backlog grooming ceremonies.

• Validate data from multiple sources like files, XMLs, databases, etc.

Knowledge, Skills and Experience Requirements

• 5 years experience in software QA automation.

• Proven experience and knowledge of QA methods, standards and processes.

• Experience with the software development lifecycle and with automation testing technologies.

• Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C#

• Experience with version management and ticketing systems, e.g. SVN, Jira.

• Experience with RDBMS and SQL, ISTQB principles, testing and debugging in multiple browsers/OS, and experience with API testing tools such as Post-Man or

• Experience with C#, Java, HTML, XML, CSS, and accessibility testing is a huge plus.

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: ?

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

• Generous Time Off: Enhanced paid time off/annual leave policies

• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

• US: Dental, vision, life, and short-term disability insurance

• UK: Medical cashback plan including dental, vision, and income protection

• Flexible Spending Accounts (US)

• Employee Assistance Program (EAP): Confidential support whenever you need it

• Work-Life Balance: We understand life happens outside of work, and we fully support flexibility

• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired

• Future Planning: Tools and support to help you grow personally and professionally

• Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.