Adobe AJO/AEP Technical Consultant

Temporary

Techvilla Solutions

Richardson, TX

Responsibilities
Serve as the primary technical point of contact for assigned accounts, managing technical requirements and ongoing platform needs.
Provide hands-on technical guidance and best practices for Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
Design and support customer journeys, audience segmentation, personalization strategies, and journey orchestration.
Work with XDM schemas, datasets, profiles, data ingestion, and platform integrations.
Translate business requirements into scalable and efficient AJO/AEP technical solutions.
Proactively identify technical risks, troubleshoot issues, and coordinate resolutions with support and engineering teams.
Manage technical account activities, prioritize requests, track blockers, and ensure timely issue resolution.
Maintain clear and effective communication with stakeholders to manage expectations, address concerns, and prevent escalations.
Provide technical knowledge transfer, platform updates, release guidance, and recommendations for continuous improvement.
Collaborate with cross-functional teams to support platform adoption, integration, and customer success.

Required Skills and Qualifications

10+ years of experience in technical account management, technical consulting, customer-facing technology roles, or related areas.
Strong hands-on experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
Expertise in customer journey orchestration, audience segmentation, personalization, XDM schemas, datasets, profiles, and data ingestion.
Strong understanding of REST APIs, JSON, JavaScript, and SQL.
Experience with system integrations, technical troubleshooting, and data-related issues.
Proven ability to manage technical requirements, account priorities, and complex customer engagements independently.
Excellent communication, stakeholder management, and customer relationship skills.
Strong analytical and problem-solving abilities, with experience managing technical risks and preventing escalations.
Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications

Experience with Adobe Campaign, Customer Journey Analytics (CJA), Adobe Target, or Adobe Analytics.
Experience supporting enterprise customers in a technical account management or customer success environment.
Knowledge of Adobe Experience Cloud integrations and platform best practices.

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Vacancy posted a month ago

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