IT Helpdesk

Job Description

Job Description

Summary

As a member of the Morongo Basin Healthcare District (MBHD) team your mission is to improve the health and wellness of the communities we serve. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors, and coworkers. You will be required to interact with patients, the public, co-workers, and management in fulfilling your mission.

In your role as Helpdesk Coordinator you will report to the Manager, Operations. Your responsibilities will include assisting with IT helpdesk tickets to maintain phone system, sharepoint and ensuring electronic equipment is working properly, coordinating with support technicians to ensure the efficient running of all equipment.

Physical Demands

The physical demands described below are representative of those that must be met by you to successfully perform the essential functions of this job with or without reasonable accommodation. You are required to notify management of any limitations or restrictions that may alter your ability to perform the essentials of the position you hold.

You may be required to occasionally lift and/or move up to 50 pounds. You will be required to travel within the service area. You will regularly sit for long periods of time; spend extended time at a keyboard or telephone; and interface with others effectively. You will be occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

Education and Experience required

• High School Diploma or equivalent
• Some College preferred in IT
• IT Helpdesk Support experience preferred or strong IT capabilities
• Expert in Microsoft Teams-Sharepoint and Microsoft Office
• Excellent oral and written communication skills
• Current CA DL without restrictions is required and ability to travel throughout the district

Equal Opportunity Employer