Customer Success Manager

Account Executive Opportunity At UWMAt UWM, we only succeed when our customers succeed. That's why we want people like you who are committed to customer success to join our team of Account Executives.This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and unparalleled client service to another level — and you can be part of it all.If you're ready to bring your "A" game, we'll cover the training, tools and resources you need to get started. All new AEs get 500 hours of training each year, plus their own portfolio of brokers, and highly competitive products and services. Then you're off — building relationships with your brokers, coaching them, and most importantly, helping them succeed. Because when they succeed, you do, too.What You Will Be DoingBuilding and maintaining long-term relationships with broker accounts in all 50 statesTraining and educating brokers on UWM's Easiest Application System Ever (EASE), programs, products, guidelines and processesActing as your clients' go-to resource for guidance and solutionsDelivering up-to-the-minute information about the latest products, resources and industry updatesChampioning your brokers and striving to make every loan a success storyMonitoring the performance of accounts in your pipelineBuilding and managing a strong pipeline of loans to meet and exceed sales goalsWhat We Need From YouRequired:High school diploma or equivalentMinimum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executiveOR minimum one year of relationship based sales experienceUnderstanding the difference between retail and wholesale lendingProven success in building business relationshipsConfident communication skills and professionalism over the phone and face to faceProficiency with technology including Microsoft Office, CRM's and the ability to multi-taskAbility to take feedback and be coached up with the desire to get better every dayHard workers who take accountability for their actionsSelf-motivated with a strong work ethic and a positive attitudePreferred:Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lenderInside sales and/or phone sales experienceA passion for the mortgage industryPrevious in a business to business sales modelA desire for a six figure income and motivated to work in a competitive sales environmentNote: This is an inside account executive position based in Pontiac, Michigan. Candidates must reside or be able to relocate to the metro Detroit area. We are not currently seeking outside account executives. Our account executive's work a 10:00am to 7:00pm schedule with a one-hour lunch.The Place & The PerksReady to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.More reasons you'll love working here include:Paid Time Off (PTO) after just 30 daysAdditional parental and maternity leave benefits after 12 monthsAdoption reimbursement programPaid volunteer hoursPaid training and career developmentMedical, dental, vision and life insurance401k with employer matchMortgage discount and area business discountsFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball courtWellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salonGourmet cafeteria featuring homemade breakfast and lunchConvenience store featuring healthy grab-and-go snacksIn-house Starbucks and DunkinIndoor/outdoor café with Wi-FiDisclaimerAll the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.