Program Manager

JOB SUMMARY Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. Provide management and guidance to multi-functional project teams. Manage and enhance customer relationships. Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution. Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects. Collaborate with customer (internal or external) from requirements gathering through product acceptance. Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. Review project schedules with functional project managers and project coordinators allocated to projects. Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives. Communicate project objectives in terms of overall strategic business objectives. Serve as interface with customers, vendors, stakeholders and project sponsor(s). Devise creative solutions to critical customer and user needs. Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPIs) or metrics. Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints. Obtain and summarize current project information and milestone status versus project performance baseline. Drive project/program tasks to completion in accordance with the project schedule. Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks. Manage resource capacity and time tracking allocated to enterprise level project. Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CERs), travel, training, resources allocation and other project related costs. Responsible for forecasting project budget and HR needs for current and future site needs. Accountable for overall project success - including cost, schedule, quality, and scope management. Balance the cost, schedule and time frames against the enterprise level project requirements. Report project status, issues and implemented solutions as well as evaluations and assessments of the results. Provide leaders with updates, including greatest opportunities for improvement. Recognize potential problem areas against the plan and identify and implement alternative solutions. Identify best cost solutions to reduce cost by streamlining processes and systems (e.g., modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company. Drive continuous improvement through trend reporting analysis and metrics management. Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority. Coach others through difficult decision making situations. Design and facilitate training related to implementation of enterprise initiatives. Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate. Drive relevant, concise and effective communication through a variety of mediums. Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery. Work closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business. Comply and follow all procedures within the company security policy. May perform other duties and responsibilities as assigned. JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Project Management Professional (PMP) certification preferred. Knowledge of Jabil operating policies and procedures required. Expert knowledge of Jabil’s culture and guiding principles. Must be adept at navigating the diversified landscape with respect to country cultures, company divisions and internal hierarchies. Job is responsible for collaborating with employees in all Jabil facilities and job roles to achieve the desired results. Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e‑mail skills required. EDUCATION & EXPERIENCE REQUIREMENTS Bachelor’s degree required. Minimum five (5) years work‑related experience required in project management or related discipline. Or an equivalent combination of education, training and/or experience. #J-18808-Ljbffr