Service Contract Scheduler
ARK Systems
Service Contract Scheduler
ARK Systems is looking for a Service Contract Scheduler for our Columbia office. Up to $1,000 sign-on bonus!
Duties/Responsibilities:
- Receives and processes calls and tickets for testing, service/repairs internally and from customers.
- Assists in the review of testing certification reports for noted deficiencies found during routine testing
- Schedule/coordinate with assigned testing staff and service dispatch for technicians to complete approved work
- Coordinate with third party vendors when necessary to acquire applicable pricing, testing and technical assistance.
- Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.
- Open and closes work orders, update customer notes, etc.
- Assist with communications with field staff as needed
- Assist with contracts and testing invoicing
- Customer support and satisfaction liaison
- Possess the ability to work harmoniously within the contracts and service area and provide administrative customer support functions of all types and levels.
- All other duties as assigned
Required Skills/Abilities:
- Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
- Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
- Business school, Associate's degree or equivalent experience and knowledge is required.
Education and Experience:
- Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
- Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
- Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.
Physical Requirements:
- Working in an office environment with a computer and other business technology
- Must be able to lift up to 20 lbs.
Vacancy posted 20 hours ago
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