Assistant Store Manager - Operations

Description

Assistant Store Manager Operations

JOB SUMMARY

The Assistant Store Manager Operations supports the Store Manager in leading operational financial and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $4$10 million by supporting efficient store operations maintaining strong execution standards and delivering an exceptional experience for both Team Members and customers. The role leads and develops Operations Leads as well as the Zone Lead team (based on store volume) fosters collaboration and helps ensure a safe organized and high-performing store environment. Success in this role comes from leading by example maintaining high standards continuously improving processes solving problems proactively and supporting a culture focused on teamwork accountability and results for both customers and Team Members.

ESSENTIAL FUNCTIONS

• Drive execution of store operationsto achieve sales profit and overall performance goals while creating an engaging customer-focused shopping experience.

• Attract hire and develop talent; build internal bench strength and effective succession plans that support long-term growth.

• Drive efficiency and performance through focused coaching training and development encouraging continuous improvement and supporting internal career growth within At Home.

• Support proper staffing scheduling and payroll accuracy while executing plans based on financial and operational metrics to drive sales control expenses and improve profitability.

• Plan prioritize and oversee operations including opening/closing and front-end processes to ensure efficiency accuracy and operational readiness.

• Direct freight inventory stocking and merchandising to maintain in-stock conditions visual standards and a clean safe and organized store environment.

• Drive overall store effectiveness by leading efforts in customer satisfaction shrink control safety loss prevention and cash handling.

• Address Team Member and customer concerns with urgency professionalism and integrity.

• Ensure full compliance with company policies procedures and all applicable laws and regulations.

• Champion a positive inclusive and safe environment where Team Members can grow collaborate and enjoy their work by modeling At Homes Values.

• Lead team communication through regular huddles and meetings.

• Perform additional duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; Bachelors Degree preferred.

• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.

• Proven experience leading teams of 20 Team Members and managing a minimum of $5M in annual revenue or budget.

• Knowledge of freight processes inventory control stocking and merchandising with the ability to maintain a clean safe and organized store environment.

• Customer-focused mindset with a track record of delivering exceptional in-store experience.

• Demonstrated integrity reliability and commitment to ethical business practices.

• Proficient in Microsoft Office (Outlook Word Excel PowerPoint Teams).

• Experience utilizing task management HRIS and workforce scheduling systems.

• Strong communication skills including verbal written and comprehension.

• Ability to inspire drive urgency delegate effectively and motivate high-performing teams.

• Skilled in prioritizing multitasking and adapting to changing business needs.

• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.

• Proven ability to build and sustain a collaborative engaging and high-performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role including standing and walking for extended periods as well as frequent bending kneeling and reaching.

• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.

• Ability to climb ladders and work at varying heights as needed.

• Comfortable working in a retail environment that includes sales floor stockroom and receiving areas with exposure to varying temperatures.

• Ability to use standard retail equipment including pallet jacks and rolling carts and baler.

• Ability to perform repetitive motions including lifting pushing and pulling.

• Flexible availability including nights weekends and holidays based on business needs.

Required Experience:

Manager