Retail Servicing Specialist

SCHEDULE:  Full-time; Monday – Friday (8:00 am – 4:30 pm) Average of 40 hours/week

LOCATION: 131 E Main St, Hills, Iowa 52235

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

SCOPE:

As part of the Bank's Retail Operation team, the Retail Servicing Specialist handles the daily input of and updating of customer information files, deposit account records, certificate of deposits (CD), individual retirement accounts (IRA) and other ancillary deposit products. Along with input and maintenance within the core system, the Retail Servicing Specialist reviews account paperwork to ensure all information is accurate, complete and complies with state and federal guidelines and banking regulations. Beyond the maintenance and processing of customer information, the Retail Servicing Specialist is also responsible for the timely and accurate response to basic customer and third party research requests. The Retail Servicing Specialist work in a high volume, deadline driven environment and are a resource to all areas of the bank.

ACCOUNTABILITIES:

• Assist in facilitating the bank's CIP/Red Flag/Missing documentation resolution processes, including flagging accounts and working with Retail Bankers to obtain missing documentation.
• Track and process all deposit account plans to ensure customer needs are met (i.e. Savers Club & High Interest Checking accounts).
• As part of the team, contribute to the daily work by completing a review of new account and maintenance documentation for completeness and accuracy; make corrections and follow up with coworkers as needed to provide guidance and support.
• Retain a high level understanding of the retail products as well as customer documentation requirements (i.e. Power of Attorney and Fiduciary documentation). Keep up to date on Bank procedures and policies and carry out such to produce consistent results.
• Maintain an understanding of all deposit account types, eligibility qualifications, how they benefit customers and how they fit into the bank's overall deposit structure.
• Perform additional maintenance to ensure customer records are up to date. This includes but is not limited to; address maintenance/return mail, estatements, statement cycles, account fees, completing Foxtrot's, deceased customer list, account status, setting up and maintenance of non JHA accounts.
• Input and maintain tax reporting records within CORE, such as 1099-INT files and IRS-requested backup withholding files. Assist with the reproduction and tax reporting form maintenance.
• Respond timely to customer requests for account research as well as third party Verification of Deposit and Verification of Mortgage requests, credit references and subpoenas, ensuring accuracy of reporting and follow up. Assist with other research processes and projects as required.
• Ensure department accuracy by verifying manual maintenance performed by department team members.
• Cross-train and maintain expertise within the area to be able to cover all essential duties during absences and act as a resource to co-workers and management.
• Maintain knowledge and skills at required levels by attending training as needed.
• Assist other departments with special projects or work to ensure that customer's needs are met.
• Perform other duties as assigned.

EDUCATION AND SPECIAL REQUIREMENTS:

• High School diploma or equivalent.
• 1 or more years of related experience preferred.
• This job requires skills needed in a typical office environment. This includes computer skills and utilization of office equipment

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY